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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had a great experience even though I did wait awhile I had my issue solved! The representative I got was knowledgeable, professional and resourceful. Thank you.
Oh my goodness it was a bit challenging for me at first really for a long time but I Did get through it and I know That I couldn't have gotten through it without the help from the employees at IDME. The associates in the chat time that we talked because I know I was always pushing that button for their help and that's what they're there for and I appreciate yall every minute of the day I do. Again thank you so much and God bless to you and yours happy holidays.
Hello Betty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Kieanne was wonderful to work with. She help me in so many ways other than with just my Id. Wish everyone could work with her.
Hello Gloria! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was very good. The video was very clear to see. I can hear the conversation clearly. He was very helpful and well spoken. The wait and response time wasn't long. I got everything done and completed in a timely manner. I am completely satisfied with my video call.
Hello Shuntell! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Arnold! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Juan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was a lot easier then I thought very easy to follow and under stand one or two tabs to click on its very straight forward making it simple. Didn't take much time at all to load the picture of the documents and it felt more secure. With the live video chat for finally verification and it's nice knowing it's alive person face to face in case any question or problems come up. I give my experience an A+
Hello Stephen! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My experience was very good, being the 1st time to not get nervous, she handled it well.
Hello Lind! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
¡Hola Eric! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarĂa ofrecer un comentario adicional, por favor mandanos un correo electrĂ³nico a [email protected]. -ID.me Social Response Team
The instructions were easy to follow and we got verified very quickly in few mins.
Hello Farhat! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I really appreciate the extent taken to keep my identity secure. Great, easy and short.
Hello Pamela! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Overall it was a good experience. The agent was professional, nice and prompt in rendering service. However be prepared that some technical errors with connection may happen. Its going to. Require some patience. Also. Allot yourself some extra time in case there is a technical error. As aforementioned the experience was good and I would recommend.
Hello Margaret! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
It was fast and no worries thanks for the good work you guys do.
Hello Lillie! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.Me is a quick and easy way to verify information so unqualified people can't profit by claiming to have credentials they did not earn.
Hello Robert! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Their process was very straightforward. Very pleased to have the protections that come with using this verification.
Hello Dana! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Pleasantly found that our company could offer discounts to your verified groups when I originally sought only to verify my own military status. Thank you for the opportunity.
Hello Tom! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Needed history and in 20 minutes, followed instructions and had my answer. Very efficient.
Hello Walter! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I must admit I was stressed out and very nervous dealing with this process. The agent that helped me was very patient and made my process very simple and smooth. My nerves went away and I got verified quickly.
Hello Shawnteria! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had an amazing customer service experience with the rep she was patient and had a very friendly aura.
Hello Jake! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
After completion of initial process, this can be used for a variety of purposes inwhich you need to verify who yousay you are. For example. Purchases, joining groups, retail sales clubs and more. Thank you for a great product!
Hello Bill! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriel! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team