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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My latest experience with ID me, was fast and easy any
Difficulties I experienced
Previously have been addressed and I was able to
Move through the process
Without to much effort so if you were unable to complete the identification
Process before I recommend you try again.
Thanks Very good and helpful and thanks, video call is very nice and clears
Hello Elexir! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ruth! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Bad experience, bad service, no body help me to add my documents to complete my identity verification
Hello Yadira! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
To set up my Id.me profile was very fast, data entry options are very efficient, it looks very secure too
Hello O. T.! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
None I got now what else do we in 50 letter so I will keep going to get there otherwise don't know what to do
Hello Kenny! If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. -ID.me Social Response Team
It was extremely easy to get linked up with ID me and it was extremely easy to get through the process of verifying my identity so I can proceed with receiving my benefits from the IRS. The agent was extremely professional and on point and thorough.
Hello Amanda! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
All was smooth, the agent called as promised, and the best part was the video call.
Hello Frank! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
La muchacha que me atendió muy profesional resolví mi problema en minutos y lo más que me gusto es que fue en el idioma español sin ningún problema
¡Hola Veronica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It's a little hassle to upload all your documents if you're not prepared, but for safety I'm okay with the hassle. The representative was friendly and quick. After you upload your documents it's pretty fast after that.
Hello Antonia! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The lady was very helpful and kind helped me out with everything I needed, I was really satisfied.
Hello Vanessa! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It kept making me take the pictures over and over until I realized I had to take the water mark off my phone. Otherwise it was easy
Hello Lawrence! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Spent like more than an hour, with help desk. The workers are great. But the the system does not respond to our needs. Plus the day before I could never log to DS Login, I was told later that the system was down. It's confusing, because there are 4 different ways to access the ebenefits. There
Should be one solid way for all veterans to log in.
Hello John! We sincerely apologize for this frustrating experience. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
I needed to get on VA.GOV and this set helped me do it.
Hello Scott! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Time goes by when understanding ID.me routine with prayers and consistent.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Rob! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Counselor dealt with my problems very kindly and kindly. Thank you to the person in charge who responded to the consultation.
Hello! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a process but patience and having a positive attitude got me through it i've now become a strong believer and supporter of this system I know it works because I had problems identifying myself and
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very good. I love the commutation and verifying of the information we sent in and it was great. To talk face to face also someone with a smile.
Hello Billie! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Kathy! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team