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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Verification was easy f
At first, it was it was Difficult but they got easier as the process went on
My experience is really great. When I have problems with my ID.me account, there are support service staff to help with me. And they provided detailed information to help me solve the issues I encountered.
The best app to confirm and consolidate your identity and affiliations for access to government agencies, corporate entities, educational institutions and retail outlets.
It took a lot of patience to set this up. I had to keep repeating answering the questions over and over because it wouldn't accept them.
My account is locked because I tried to update my info from ITIN # to SSN. I did what the agent from the chat told me to do and it didn't work. I need my taxes transcripts urgently.
I don't have computer skills, my worker helped me through the process or I most likely would not have been able to do it
I don't know why I was charged for identification I've been waiting for this long to get my taxes. I have been having some struggles with finances in my living place, so it took me some time.
I hate surveys that don't pay me for my time, i hate surveys that don't pay me for my time, i hate surveys that don't pay me for my time
Pues es una manera de Aser un proceso más rápido solo seguir los pasos tal como se dice y tener paciencia l
I needed to verify my ID to access my award letter from social security. One conference call & a few questions and I showed my documents & I was done. In a few more minutes I had my award letter in hand.
Excelente en todos los aspectos preguntas y demás sobre todo seguridad para mi y mi familia q son lo más importante
Each step gave clear and simple instructions. The entire process only took a few minutes, and my documents were accepted first try.
My picture camera wasn't taking good pictures. They found away for my identity to go thru who I am is Mrs. Tanisha Laws. I was crying saying this is me I'm real I'm here, understanding that just because u say who u are still need proof had proof and is proof that I'm, Tanisha Maranda Laws. Timing is everything, thank you God!
As a disabled veteran I have used ID.me with all my v. a. sign in. I think it is a great service for security purposes.
The easiest use of technology I have participated with in a long time. I loved how easy it was to move from using a laptop and intuitively knowing that taking a picture of ones drivers license would happen with a cell phone, therefore, the link was sent to use said phone to use the camera to upload. So smart.
After resetting my password and updating my information in the system, I was able to be verified while still inside of Lowes and it immediately updated on my Lowe's account in the app as well. We have been able to use the discount on every purchase since. Easy and really fast.
Thanks for all your help. Forgot password. They made sure it was me before allowing me onto social security website.
Great customer service they were a lot of help they got me to where I had to go and reached what I needed to do
The process was easy to accomplish.
Any photo upload problems on my part were identified. The video selfie was awkward. Perhaps a short video on the total process would have been helpful.
ID.ME is very easy to use and efficent. The uploading and downloading documents is also quick and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members