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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience made me feel very relieved knowing identity back with the young man on the video chat. I am grateful knowing that the issue FINALLY resolved thanks to his efforts in reconnecting multiple times via internet
A little complicated but they was helpful although for computer literate people such as myself it was a bit difficult to get my ID downloaded
Hello Craig! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Someone was trying to use my social security number
Hello Mary! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Great, even though it was my first time it was a wonderful experience.
Hello Andrew! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I recently used ID.me and found it to be easy and concise to use and I recommend it highly,
Hello Kim! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Person was very fast, helpful, and respectful. Resolved my issue within minutes.
Hello Vince! We are glad you were able to complete this process quickly! Thank you for your 4-star review of our service. -ID.me Social Response Team
Happy that were on paper trail for the pin that i need in order receive check
Hello Clifford! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Completely satisfied and thankful that everything went smoothly and now I'm finished with that portion of my claim
Thank you
Hello Lisa! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Nice and professional experience and understanding
Hello Masood! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Super fast. I feel way more secure and I can look at my information quick and Easy!
Hello Mackenzie! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was super easy and very fast. The agent was professional and made things very easy. I was very impressed with the process.
Hello Caden! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Interesting and better then having to leave your house, just follow directions. That's it
Hello Cynthia! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A fast way to know if someone tried to impersonate me.
Hello Cynthia! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Extremely fast and easy process
Extremely fast and easy process
Hello Ginger! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very fast very easy I recommend everyone leaving a good positive review
Hello Robert! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My operator was very knowledgeable. I had to resubmit my documents over and over. I was very greatly appreciative of my representation.
They took care of my problem quickly! Amazing service! Thank you!
Hello Chris! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
There isn't a contact number to be found. But I was connected with them through the VA help desk.
Hello James! We are glad that you were able to access the VA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Stan C. Was quite cordial and very thorough in completing my ID verification. He walked me through the process in a quick and professional manner.
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Calvin! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team