On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There isn't a contact number to be found. But I was connected with them through the VA help desk.
Stan C. Was quite cordial and very thorough in completing my ID verification. He walked me through the process in a quick and professional manner.
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience setting up iD ME was a relief knowing that I am safe logging in online, also that because of ID ME others are also safe when I'm logging in their account.
Hello Rudolph! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Luisa! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Surprisingly sophisticated piece of software for a government initiative! It was easy-to-use, easy-to-look-at, and afforded multiple ways of identifying yourself via web, or combined with mobile tools. The video "selfie" identification was also pretty impressive.
Hello David! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Garth! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very professional and courteous interaction with the agent.
Hello Carlos! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The lady who did the video call me was really helpful and nice
Hello Landa! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and easy to enroll for secure identity verification, for where and when it is needed.
Hello Joe! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
With numerous attempts to submit my documents. The technicians were very helpful and went through any attempts to solve my issue. Which left me very happy and satisfied
Hello Yolanda! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast, Friendly, Helpful. It was kind of complicated at first, but I eventually understood the difference between a "Meeting" on my laptop and a "Meeting" on my cell phone.
Hello Ronald! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Helpful in a lot of ways I would prefer to a lot of other people
Hello Terence! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My daughter did most of the process. She said it was Fast, very secure got aggravated because it wouldn't accept some of personal items we shown. But we got it all done thank you. Can't be too careful now days!
Hello Anna! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was given all the help I needed and in a professional way.
Hello Abiodun! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and easy. I had my documents and I presented them to the gentleman and done.
Hello George! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very simple to manage and well understood.It did not took me long to get me verified.
Hello Yikauri! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very informative and helpful.The agent that I talked to made my experience very comfortable and knowledgeable.
Hello Tamika! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy to follow through
Not need it for help or assistance
Fast and quick service
Hello Edgardo! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy, simple 1 on 1 instructions in english, non stress sessions which I like and prior notice of documents required to complete video cam sessions.
I just hope that any and all documents are private and secure to the highest caliber for our peace of mind!
Hello Steve! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Very pleasant because I did not understand what I was I doing at first. It was made much easier by the rep that helped me.
Hello Deborah! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! We are glad that you were able to access the VA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team