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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Pleased with my overall experience very professional i was helped every step of the way
The rep was very helpful and very kind great job it was much appreciated
Hello Brad! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
From the beginning to the end it was very professional and quick. They explained everything so that I could understand.
Hello Frank! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
To get to this point was an absolute nightmare. However, the video call was the least painful part and I'm relieved my suffering might just be over.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very smooth and easy to follow with instructions given. Was a quick process too.
Hello lena! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very good my experience was positive because they never made me feel like I was at fault for anything they're totally reassuring and we got the job done if you want results go to ID me
Hello Remi! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
A little trying at times. I had to back out of it a number of times trying on multiple days and finally it to let me into the FAST site as my father's fiduciary.
Hello Larry! We are glad that you were able to complete the identity verification process successfully. Thank you for your 4-star review of our service. -ID.me Social Response Team
The process was easy to navigate. I felt the whole process was secure. The Trusted Referee was pleasant and professional, and the video call only too a few minutes.
Hello Mark! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It nice and helpful experience with the video agent. I have all information needed.
Hello Nancy! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support agent and ID.me. -ID.me Social Response Team
MUY AMABLES Y PROFESIONALES ESTOY SATISFECHA CON EL SERVICIO
¡Hola Joambar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Just like in my title, this was fast, easy and unbelievably secure. I was surprised of the face scan that matches the ID. That made me feel comfortable about my information.
Hello Christine! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great people very nice, felt comfortable in all honesty it was a good experience
Hello Joshua! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I needed to reset my email address password I was unable to complete this
Hello! Thank you for your experience. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Agent was professional and courteous. Only took a few minutes to complete
Hello Kelly! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I found the IRS video meeting worked well to resolve documentation for an ID.me logon. There was only a short wait for an agent and once connected the Security Agent, Diane, was pleasant and professional. As a self-employed person, I can logon now to review what I've paid to help with my planning. No downside!
Hello Alan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I know I complain. Asking as many questions as you can.
Hello Shana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I have used ID.me for a while and it is fast and easily set up. It saves time when accessing various websites.
Hello Deb! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Awesome website! Just another way as a veteran to shop somewhat frugally.
Hello Kay! We are glad that you were able to successfully verify your identity as a veteran. Thank you for your 5-star rating of ID.me and your service! -ID.me Social Response Team
Overall it was quick. To make it as easy as possible; convert your photos of your ID to a PDF file and it will take seconds to verify you.
Hello Paul! Thank you for sharing your experience with ID.me and the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
This was a pleasant experience. Through the security from my username to password I felt very safe. Along with the representative I spoke to during the video identification chat was very pleasant and professional. I would like to say this application along with the terms was a great experience.
Hello Anthony! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team