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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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La experiencia fue buena ya que logré el objetivo por el cual estaba llamando la cual era verificar mi identidad.
Professional, very precise and accurate
Also being late has a great predisposition to help me
Hello Maria! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Isaac! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was able to verify myself with a video representative and she explained the process and clearly walked me through without hassle
Very easy to use! Had no issues with registering. What else can I say!
Hello Rolanda! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Complete, professional, They helped me a lot I felt comfortable in confidence
Hello Oscar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast, easy and professional. I would like of all the companies dog out like this. Very friendly explained everything and every step. Thank you so much.
Hello Makesha! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fue muy buena por qué son muy amables en todo momento.
¡Hola Adrian! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello A. P.! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good, was all about having the right Documents. Take your time it will go smoothly. Good Luck!
Hello Delmus! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Todo fue claro y BN entendible no tuve problema con las preguntas
¡Hola Yarisbel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
¡Hola Eli! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Colin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
You'll spend more time waiting on an agent then you will during the video process, if you follow the instructions it will take less than 5 minutes from the start of the video, the agents are both pleasant and knowledgeable,
Hello Alonzo! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It is required to deal with ID.ME if you want to get Government Assistance. Another hoop to go through to get a hand up. At least this is legit, almost all Government Assistance Sites leads you going in circles and not accomplishing anything but frustration and right back where you started from nothing.
Hello Katrina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was very easy. And the video call to verify my information was very timely. The Agent that helped me was
Very courteous, and professional! I had a great experience, and I'm confident that the process is very safe and secure!
Hello Lesia! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My mom has been trying to verify her identity for the IRS for months. She is a senior citizen that doesn't know much about technology, still has her flip phone, and let's just say this process has been difficult. However, after trying to help her with this situation, we were finally able to do the video call, and let's just say, that the representative was very helpful, fast, and just outstanding, while still doing her due diligence. Very professional. Thank you so much for all of your help and understanding.
Hello Jennifer! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Super fast and easy to do! I had no issues verifying my ID or getting through to an agent
Hello Sharon! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was very easy to go through the verification process with ID.me
Hello Barbara! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Awesome. They were on time, professional and he even told me how to put it to the camera so he could see it.
Hello Vancey! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Diana! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team