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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I requested a video conference around 5:30AM, a representative was available! Being available 24/7 is the way ALL online services should conduct business. Thank You!
Hello Glenn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was nice to have a smooth process from the Government. Very user friendly
Hello Sophia! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
For a long time I could not pass verification on the IRS, with the help of id me I solved the problem in half a day
Hello Oleksandr! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Well ID me had to identify my identity and it went smoothly, it wasn't drawn out I didn't get board with it or shut it down.
I was asked a few questions that was it no harm no foul, pretty impressive!
Hello Mel! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Victor! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I lost the place I had to live in because I started to argue with the EDD people saying I've had done that ID meeting but all I did was set up account I didn't have verified my ID and it would have been nice to know that nobody told me so instead I lost $30,000.00 and a place to live because I didn't have any money for rent. Now the money is no longer available
Hello Edwin! We sincerely apologize for this frustrating experience. If you need assistance please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Fast and kind service and people I enjoyed talking to them I wasn't like boring I actually wanted to talk some more. Very understanding
I got everything she was
Hello Brandon! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Henry! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was having a hard time with camera. If you allow settings for camera will work
Hello Mallu! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very easy, simple, straightforward and satisfying. I recommend using these services.
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My video lady i had she was nice and quick with her job she just asks a few questions show 2 forms of id she looks at what you send her, or any tell you have on ID>ME i think it's a safe thing to have to make sure you that person no one trying to get your info etc...
Hello Shondel! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Pleasant easy to speak with video call representative she was precise to the point of each prompt I was to follow
Hello Pixie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I love that I can access government websites with one login that I trust is safe.
Hello Tracy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I emailed them for assistance with the Two accounts that I have. I am unable to enter the email due to the fact it's a work email that I don't have access to as I am no longer employed by them.
Hello Martin! We sincerely apologize for the difficulty you experienced with your ID.me account. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
I have used ID.me for years and it has never failed me.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Goob bien bien bien bien bien bien bien bien bien bien bien bien bien bien
¡Hola Jhon! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Súper profesional la atención de Alexa, muy contento con el servicio brindado en el proceso de verificación
¡Hola Antonio! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I Would no mind sharing the hart problems I experience with other users?
Hello Francisco! We sincerely apologize for any difficulty you have experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very satisfying. I aleeca Leigh Beardall Helped my current boyfriend soon to be husband. Create his ID.me and the ID support team was very supportive and approachable. Her speech was very clear and acknowledged all of what we needed and what was asked. God bless you.
Hello Aleeca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello April! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team