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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The staff were quick but easygoing. Quite a professional atmosphere but could quieter.
I was here to get transcripts from the IRS and got them. The gentleman I spoke with was very nice, friendly and helpful and the verification was easy. Im very satisfied with this online service. Thank you for making our lives easier.
Hello M! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My agent was fast verifying my identity for SSI and I never had to leave my home. This is great!
Hello Dorothy! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent was very professional, speaks very clearly and calm voice.
Secure and good agent attending i recommend this company to everyone who need id verification
Experience was easy, fast, friendly and secure. A side from my camera not being able to scan my face and having to have a "in person" video, everything was great.
Muy amable, facil de conecta y seguro nada que temer para hacer la video llamada
¡Hola Joan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I was amazed at how quick the process verified me. Only if all services were as efficient as id.me!
Hello Val! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fue mejor de lo que esperaba. Me toco con una persona muy amable y professional.
¡Hola Hiram! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
They did a very good job on getting you identified in a timely. That is not so time consuming. These days and time. Employee just want it do right and fast. Thats what they do. GREAT JOB
Hello Reginàld! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very excellent no waiting was faster
Hello Tania! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Original documents
Birth certificate
Social security card that can be read clearly
Driver license that's not expired & update address
Hello Marcus! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a great experience using ID.me. It was also a great app that was user friendly.
Hello Charles! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I found the sign up for ID.me to be very simple. I am happy that I had the option to sign up with this service.
Hello Elizabeth! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
El equipo de trabajo es muy profesional, eficiente y rápido en su atención al cliente
¡Hola Marta! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Its taking me along time to get to the video call but once there it was down in mins
Hello Jason! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
ID.me made the process of providing identification to set up an IRS account very easy and safe. The instructions were easy to follow, and getting needed photos was a snap. I'm not particularly technological savvy, and ID.me made the experience easy. Thanks!
Hello Lindsay! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I started the process on my MacBook Air but the video feature did not work. So I logged in on my iPhone and it was very fast and simple from there.
Hello Jala! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Had to reverify for several reasons on my end. They stopped would-be I'd thieves from accessing my account. Great job. Thanks so much.
Hello Amber! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had an excellent experience with registering with ID.me effortless process wonderful way to verify and so secure.
Hello Roy! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team