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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a great experience. Thank you for a job done well done
Hello Sandra! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The site and functions were very user friendly. I had a little annoyance with the face scan, but other than that made me feel secure which is good thing in this day and age! And they followed up after I was done to double verify it was me that logged in with my information. So definitely overlooked the face scan and definitely still earn a legit 5 star!
Hello Christopher! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Professional courteous well-mannered great customer service
Hello Robert! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had such an enjoyable time working with Emily R on the ID me site. I only have an iPhone and no computer, so she was able to direct me very patiently.
Hello! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Exelente estoy esperando información del desempleo
¡Hola Marco Antonio! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was a very good experience everything was clear and direct
Hello Donavin! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was perfect, easy no stress I recommend using easy process
Hello Xavier! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It is easy to setup, pulled all my information fast and secure. It is very convenient. Highly recommended
Hello Leomilde! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was fast, easy, and secure. Would highly recommend.
Hello Mystique! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Buena profesión ablando y explicando entendiendo alas personas y ayudándolas rápida mente
¡Hola José! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very streamlined, took 5-10 minutes maximum better than any other method in my opinion
Hello Paul! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast easy fast easy fast and easy fast easy fast easy
Hello Amber! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I'd helped me out in the time I needed help very forward with getting things resolved.ty
Hello G! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast and working perfect. This all you need to identified yourself.
Hello Rujipas! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I really enjoyed the experience because I needed access to sensitive documents very quickly. I feel safe knowing this was a reputable way to set up the account while verifying my identity. I would definitely recommend this service to others!
Hello Milly! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Kejuan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
Bueno la experiencia que yo tuve fue muy buena para mi por que me ayudaron en todo yo estaba desempleado y me dieron la ayuda para poder tener para comer
¡Hola Joshua! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The experience was very professional the problem I was having on the website were corrected and the video chat was professional
Hello Deandrea! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
This is an easy to use app. I navigated through the initial registration process and now I am verified in less than a minute.
Hello Michael! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team