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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The most common path is initiated from laptop, transferred to phone via sms, the then they will misdirect you to search for your prior 'browser tab' on your phone, when they actually mean the your 'laptop session has progress and you must proceed from there.
Something difficult, complicated and very easy after you follow the whole procedure.
Hello Yeni! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great lie it very professional and ethical. They helped me with my problem and were very positive
Hello Isidoro! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
First time navigating and using the video conference option. I have heard many negative things about the online Experience from many people, because of my situation I really didn't have any other options but to try it.
I have no complaints. EVREYTHING was easy.
Easy to understand,
Easy to use.
The Time told to me on hold, was what was, and even shorter then estimated.
The Operator helping me was Very helpful. Thank you so much. I would spell your name but I would misspell it I'm sorry.
All in all I got what I needed done! On this Awsome website. Thank you!
Hello Roman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The customer service was perfect. Patient, helpful, and relaxed. I would recommend others to try this service.
Hello Jill! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good fastdont know anything about computers give me alot of help I tell all my friends and family about this web
Hello Glenna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Kimberly was courteous and instructive! The instructions prior to the video call were clear! Make sure you have your documents ready. Great experience!
Hello Ros! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was very professional, quick and polite call with an individual that made me feel very comfortable just by his demeanor.
Hello David! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The experience was not easy at the beginning of the creation and the account but in the end it was interesting.
Hello Madeleine! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was relatively easy and quick. Read carefully Be patient
Hello Carolyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple process. Although it took 3 tries to get authorization (mostly my fault) Attempting to go through the process on my cellphone was the main issue. On my laptop the 3rd attempt was quick and flawless. Good job ID.Me
Hello Trey! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
A necessary, but rather long-winded process... follow the steps to be taken carefully to avoid error
Hello Diana! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Okay. It was hard to do the face scanning. Did it 4 or 5 times before it took.
Hello Jack! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
It was fast answered the one two three questions and was fone in under 5 min. Great must trk the loop
Hello Jose! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Easy and Friendly User. Excellent Security Feature.
Hello Ernesto! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I was very hesitant to do the process but my agent made me very comfortable and it was a breeze with her assistance.
Hello Leah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
100% recommended and trusted to verify your identity,
Hello Jose! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a long process. The lady that did the video call was very nice and fast
Hello Gary! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I spoke to an extremely nice woman this morning. She was professional and knowledgeable. Highly recommend!
Hello Jaimie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Just finished setting up an account with the IRS & I am very satisfied with the process. Thank you!
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team