On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very simple process basic and quick process I am definitely pleased with the results and how fast they get back with you
My re representative was very helpful polite and quick with the process
Hello Sarah! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID. Me provided the tech support necessary to accomplish the ID task required for the state agency requirements.
Hello Al! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was pretty simple, the steps were easy to complete and they give you options of selecting what identification you want to use.
Hello Arisa! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Im a victim of identity theft during Covid-19 and I haven't found the answer's I've been searching for until now! I love the fact that there is a way besides biometric apis to verify my identity in a more unique and personal way. Answer to my prayers! The only problem i have is that I can't get my id and or state id without the verification number and bc my credentials where stolen I've b even having trouble obtaining other important documents required by the dmv to get my id replaced. This person really wrecked my life. They were able to obtain my personal information on file and then steal my id from my wallet along with the documents in my file cabinet. Leaving me with any form of documentation. And I believe they are still using my name.! Thank you for your information it was really helpful to my situation!
Hello Jamie! Thank you for sharing your experience with ID.me. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. -ID.me Social Response Team
Made sure the whole process was smooth and painless...
Hello Alexandra! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was really easy to navigate through and understand the information and the phone operator.
Hello Paul! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Great, it's such a good thing to experience. They definitely follow through with your needs. Give them a shot for sure. Always reach out whenever you need to talk to someone.
Hello Jeffrey! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The instructions were simple and easy to follow. Knowing that only l can access my information gives me a sense of safety and security.
Hello Phyllis! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Easy, Supportive, and Secured.
The system is designed great for your protection against identity thieves and fraud I love the way it's setup now it's very helpful in helping identifying who you are.
Hello Reshundra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was helpful to set up a reserved time that allowed me to save a lot of waiting time. The system is easy to use and provided all the necessary instructions in advance.
Hello Richard! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Superb and efficient service provided by the verification agent via video.
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very pleased. Excellent customer service by the gentleman that conducted my video chat with "ID me". Very professional, helpful, respectful, and helped me with the process. I truly appreciate it!
Hello Veronica! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Although I don't speak or understand English and Spanish perfectly, even so, with the empathy and patience of the person who answered my video call, I was able to successfully complete the verification of my identity with ID.me.
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was totally good. I specillay like that and my documents review process coud start at any convenient time to me. Also I like the vedio chat & verfication process. This secure my account I think
Hello Niel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The lady was extremely sweet. She was helpful in directing me with information wise, she was also understanding that I have a new baby I needed a few extra moments to get everything situated so I could show her the needed information.
Hello Courtney! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Mark! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The system was easy to use and has allowed a very secure access to my accounts
Hello Montague! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The process was easy and simple for even an old guy.
Hello Ernest! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great and well worth it and on top of that I learned a lot as well bout me
Hello Dacarlious! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Demar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team