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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Was very professional, quick and polite call with an individual that made me feel very comfortable just by his demeanor.
The experience was not easy at the beginning of the creation and the account but in the end it was interesting.
Hello Madeleine! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was relatively easy and quick. Read carefully Be patient
Hello Carolyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple process. Although it took 3 tries to get authorization (mostly my fault) Attempting to go through the process on my cellphone was the main issue. On my laptop the 3rd attempt was quick and flawless. Good job ID.Me
Hello Trey! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
A necessary, but rather long-winded process... follow the steps to be taken carefully to avoid error
Hello Diana! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Okay. It was hard to do the face scanning. Did it 4 or 5 times before it took.
Hello Jack! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
It was fast answered the one two three questions and was fone in under 5 min. Great must trk the loop
Hello Jose! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Easy and Friendly User. Excellent Security Feature.
Hello Ernesto! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I was very hesitant to do the process but my agent made me very comfortable and it was a breeze with her assistance.
Hello Leah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
100% recommended and trusted to verify your identity,
Hello Jose! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a long process. The lady that did the video call was very nice and fast
Hello Gary! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I spoke to an extremely nice woman this morning. She was professional and knowledgeable. Highly recommend!
Hello Jaimie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Just finished setting up an account with the IRS & I am very satisfied with the process. Thank you!
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A few people had warned me the set up was an annoying and tedious process, but it was the opposite. I found it incredibly easy and fast. No more than a few minutes to complete.
Hello Amber! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Daniel! Thank you for your feedback regarding our service! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Glenn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
From beginning to end the process of this verification while thorough was relatively easy for this technological dinosaur to complete by proceeding slowly and following the lead of the process.
Hello Sid! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Great and very patient very secure and private I felt very confident
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It takes hours, really time but you can do it after being approved to print your documents at once without intermediaries. Very safe thank you
Hello Blanca! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Video session was easy to use. Only problem that I had was uploading documents.
Hello Raymond! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team