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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The interviewer was polite, patient, and very professional.
It was easy and fast to register. Instructions were easy to follow and the experience with the picture taken was easy.
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The kid I talked to was nice, helpful and transparent. His service was clear and to the point. 10/10 experience
Hello Isai! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It took time and patience so finally I've been verified!
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
She was such a friendly person and very professional I rate her a prefect score
Hello Jashmin! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Thank you so much for the help and I appreciate it so much I'd do it again
Hello Journey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought the process went very smooth and was very thorough and probably probably secure enough for anything the IRS needs.
Hello Joel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great communication, problem solving and action plan. Thank you for your time...
Hello Henriette! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very fast and easy and the agent was very nice
Hello Darrion! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was frustrating because I needed my id but now that I have it is pretty easy to used
Hello Liliana! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Professional experience with a young lady who had patience and was able to give me instructions to understand how to operate my video which was helpful I was prepared
Hello Warren! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Customer service was perfect. Thank you for your cooperation.
Hello Eduardo! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Setting up ID.me was quick simple and secure. ID.me is a convenient way to check your tax return status online.
Hello Ryan! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The most common path is initiated from laptop, transferred to phone via sms, the then they will misdirect you to search for your prior 'browser tab' on your phone, when they actually mean the your 'laptop session has progress and you must proceed from there.
Hello! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Something difficult, complicated and very easy after you follow the whole procedure.
Hello Yeni! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great lie it very professional and ethical. They helped me with my problem and were very positive
Hello Isidoro! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
First time navigating and using the video conference option. I have heard many negative things about the online Experience from many people, because of my situation I really didn't have any other options but to try it.
I have no complaints. EVREYTHING was easy.
Easy to understand,
Easy to use.
The Time told to me on hold, was what was, and even shorter then estimated.
The Operator helping me was Very helpful. Thank you so much. I would spell your name but I would misspell it I'm sorry.
All in all I got what I needed done! On this Awsome website. Thank you!
Hello Roman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The customer service was perfect. Patient, helpful, and relaxed. I would recommend others to try this service.
Hello Jill! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good fastdont know anything about computers give me alot of help I tell all my friends and family about this web
Hello Glenna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Kimberly was courteous and instructive! The instructions prior to the video call were clear! Make sure you have your documents ready. Great experience!
Hello Ros! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team