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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The experience was excellent! The process was simple and the response time was very quick.
Hello Brent! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A great professional experience I love my interview had no problem with the person that interview me
Hello Jermaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Allows the addition of a cell phone without notification. Requires personally identifiable information to post a review. This gives the possibility of retribution. A reputable company would not require this.
Hello Roger! If you require any assistance with the identity verification process or if you have any questions, please send us an email at [email protected]. -ID.me Social Response Team
The young lady who assisted me on the zone was so amazing she was so very nice and I thought it was going to be a headache but she made it so beautiful even complimented me so it was quick they were very thorough do it it's over in less than 5 minutes
Hello Margo! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very satisfied with the performance of the customer service employee.
Hello Ellen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Ron! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Took under 5 minutes to verify military experience for military discount on Verizon wireless
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience went fast and did not entangle any personal questions. She was straight to the point I was able understand her
English without having to guess what she was asking.
Hello Ed! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID.me was safe to use and exactly as they stated. All in all, a good experience.
Hello Paul! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The Agent was very professional and quick. Once you get through the process, this makes it easy to sign in to your accounts.
Hello Marilyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Ana! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The process as a whole only took 6-10 minutes and gave clear instructions for each step. There were accurate time expectations provided and the face to face interaction was the representative was friendly and quick.
Hello Jason! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick, professional, and effective. That is all I can really ask for.
Hello Demiktrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
In the beginning when it wouldnt except mt images of mt ID & such was stressful but when the video chat was offered things got very simple.
Hello Kathaleen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Approachable and relaxed experience when processing private information
Hello Lana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy and straightforward to apply and give my information. I feel safe giving it and it was quick and easy.
Hello Tyana! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The cashier had me scan a QR code that sent me where I needed to go to input my information. It did the verification very accurately and quickly. Very satisfied.
Hello Will! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Eileen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Everything went smooth and very easy. There was no problems getting signed up. Thank you
Hello Dennis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cheng! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team