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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm happy for this review and I'm asking everyone who helped me
My first experience and it was very helpful. My providers was extremely courteous and knowledgeable.
Hello Kimberly! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy to use and quick was a good experience liked the face scan for verification
Hello David! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Logging in could be more customer friendly. Time extended for each session.
Hello Ralph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our customer experience. -ID.me Social Response Team
Some thing easily do but sometimes inbetween codes r coming can't getting actually where it's coming but overall nice
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Frank! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had a great experience and the customer service representative was very professional and helpful with assistance and helping me apply for unemployment benefits.
Hello Isaiah! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was fast and easy. Easy to scan your picture and you didn't have to close the windo because it takes you right to the IRS window.
Hello Kelly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I thought I was gonna have all type of problems o yes my skepticism was high or that it would be overwhelming but never The Les it was none of that infact it was fast & really easy best experience via on line u ever had... I love it...
Hello Lavelma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very worth working with this team in verifying your identity
Hello Arlene! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very happy to know my identity is being protected n was asked all the right questions to identify who I was
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Cheng! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
The experience was excellent! The process was simple and the response time was very quick.
Hello Brent! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A great professional experience I love my interview had no problem with the person that interview me
Hello Jermaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Allows the addition of a cell phone without notification. Requires personally identifiable information to post a review. This gives the possibility of retribution. A reputable company would not require this.
Hello Roger! If you require any assistance with the identity verification process or if you have any questions, please send us an email at [email protected]. -ID.me Social Response Team
The young lady who assisted me on the zone was so amazing she was so very nice and I thought it was going to be a headache but she made it so beautiful even complimented me so it was quick they were very thorough do it it's over in less than 5 minutes
Hello Margo! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very satisfied with the performance of the customer service employee.
Hello Ellen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Ron! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Took under 5 minutes to verify military experience for military discount on Verizon wireless
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience went fast and did not entangle any personal questions. She was straight to the point I was able understand her
English without having to guess what she was asking.
Hello Ed! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Prince! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team