On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy step by step introduction to setup your account,
It was very clear and understandable after I spoke with someone
Hello Trayvon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Video was not working on my phone so my agent explained how too do zoom meeting
Hello Jonathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I thought I would have a much harder time accomplishing what I set out to do but it went smoothly
Hello Carlisle! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Both young ladies I spoke with were very kind and patient with me. Took there time and I did not feel rushed.
Hello Chris! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
So helpful and great service the person she wants be sure we understand everything.
Hello Ramon! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Comfortable and pleasant,. She understanding, patient.
Hello Tankerria! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
They were wonderful help to end my frustrations. I had struggled creating one alone for the longest.
Hello Isabel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
One can quickly make an account and stay confident that personal information remains private. Very easy to navigate and retrieve your needed information.
Hello Faustino! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
As an 85 year old veteran and Emotional Support Dog owner, I have no significant issues that The VA has not helped with.
My Dog and I have worked together the last 14 years, and he pasted away on 14 Sept 2022 and gained greatly from having
Him in my life and helping others.
Devin G. With Veriizon Wireless was helpful and empathetic about getting the verification process complete even though nothing
Had changed.
Hello Kenneth! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review. We apologize for your loss and thank you for your service. -ID.me Social Response Team
The sign up process was pretty easy. I scanned my photo ID, front and back and uploaded. The website walks you through each step.
Verifications were easy. No complaints about the whole process.
Hello Cindy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Those 3 words describe my experience fantastically.
Hello Robert! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Una experiencia muy buena, tiene todo lo necesario que se necesita saber
¡Hola Ysneida! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The process was secure and kind of long for the video call waiting. The agent was extremely professional, clear and nice
Hello Noslen! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy and fast way to get secure verification for government. It
Hello Clifton! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was a great experience. The process was fast and I could save some money.
Hello Karla! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I love Shopping at Lowes, always. The store is always organized and clean.
Hello Deanna! Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
Fast and great service, excellent service the agent who assisted me was very friendly made me feel safe and comfortable
Hello Gineth! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast professional service. The agent was able to communicate very clearly.
Hello George! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great good! In order to help our children's future. I am very satisfied with checking my information to check.
Hello Kwan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Salvador! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team