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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Got stuck on a photo upload page. Mobile # asked for, but my country code was not a choice in the list. In a help page What if I live in a different country?, it showed a window with 'I live in a different country' (or similar!) box to click on. This box didn't exist on the page I was on, in the website. Nowhere to proceed with that. Tried the video route. The verification process worked! The person was very pleasant, helpful. So finally, after some hours, success! Very complicated though. Log-in works fine and I'm looking forward to an adequate service!
This is my first time in id.me. Good experience. Agent was helpful.
Hello Nelida! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Took a little while but we got it done the sitting and waiting a half hour
Hello Samuel! We are glad that you were able to verify for NJ DOL successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Was really good, my videocall was really fast, he was very carefully checking and verifying my documents, I like the nice way he talked and explained to me everything on the process.
Hello Kimberly! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Had tried several times to use ID.me to prove my identity. This was my first successful time. Got the time sensitive information I needed quickly. Thank you!
Hello Sarah! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My agent was highly professional yet very approachable and communicative, it was an easy and pleasant process.
Hello Melanie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very quick, easy and secure I would definitely recommend them!
Hello Steven! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was rather short since I was prepared with all the necessary documentation. Some of my documents were difficult for my referee to read and we were able to work that out with a little extra light. I would recommend that when you are online to have excellent lighting. Other than that it went quick and the level of professionalism was outstanding. I would recommend this process to all those interested.
Hello Jeff! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Dealing with identity theft is a nightmare. Anytime I do anything anymore I'm worried it's not what I think it is, so I was nervous to do IDme. I am happy to say IDme was easy to use and made me feel safer. I highly recommend IDme to anybody that needs verification online.
Hello Heidi! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Fast and easy set-up. Excellent. Not much more to say to be honest
Hello Yassir! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy process! Fast, not complicated. Print font needs to larger, hard to read.
Hello Jody! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
She was so professional I'm so thankful for her help
Hello Mirella! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Its s breeze once you connect but be prepared to wait 3 plus hours on hold.
Hello Jessica! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Experience was fast and helped. Agent was polite, and guided me through process.
Hello Stephanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was simple and secure. It took about 4 scans of my face to go through.
Hello Amy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Super fast, easy and secure set up process I was so impressed!
Hello Safa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole process was easy. I had to do the live call because they had trouble verifying my identity. And the lady that did the call with me was so polite and down to earth and approachable. Professional but friendly is hard to find
Hello Alexis! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I've already shared - was able to complete information required
Hello Vi Ann! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great saving, and easy to use. As a Vietnam vet I appreciate this discount
Hello Gerald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and your service! -ID.me Social Response Team
It took only a few minutes to place all the information needed for my ID.me to become usable. I recommend this site to all as I was fearful from the outset, that it might be a pain. It isn't! Harold
Hello Harold! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team