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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great customer service. I was surprised how friendly my agent was.
Hello Karen! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast, easy, & the agent was very professional. My issue was solved very quickly. Thankyou
Hello Jessica! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Needed to confirm my identity with department of labor and Id me was able to do that with fast service.
Hello Tiara! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I need my promotion code please.It was an experience.
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very good and helpful and very informing to help me there are not a lot of websites that help like this one
Hello Isaac! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My service was excellent because of the agent And her ability to understand and cooperate
Hello Destinye! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Just wanted said good job I'm not sure what to say about it but it was good work done thank you.
Hello Willie! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's very helpful to setup my IRS ID conveniently.
Process is also very easy to follow.
Thanks
Hello Taiwon! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was able to communicate well with the agent on my video call. I told him that I am deaf and read lips. He was most understanding and enunciated well. We were able to complete the call in less than 5 minutes.
Hello Kristine! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with online agent was great. My problems were answered in a timely manner. I felt like they understood my need and strategically work on them. ID me referral system works great, someone was also able to contact me when I needed.
Hello Darbreka! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
So not only was it fast and easy they were very nice and helpful. Something most people probably don't know is you can even do your taxes here for free. Pretty neat beats spending 209 on TurboTax again.
Hello Dakota! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was having trouble verifying my identification to access my id.me account for the IRS. I ended up using the video call feature and they were able to verify my identity in a fast, friendly and professional manner. Thank you!
Hello Clinton! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and easy very helpful and answer all questions
Hello Cheyenne! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with id me was great and was fast and it was way better
Hello Darian! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I tried to sign up a few months ago and gave up LOL... But now they must have done some improvements it was a breeze... I was quite happy and surprised
Hello Gary! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It's was a good experience hopefully they won't get my identity
Hello Marivel! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The best part was being able to switch from pc to phone to provide a picture of my current DL.
Hello Sandi! We are glad this process was easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Account creation was flawless, easy, and fast. Now I can access my VA and related accounts with a single secure login.
Hello John! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with the live video chat went very smooth from start to finish. My agent Melissa was very professional and polite. She spoke with a pleasant tone of voice and gave clear step by step instructions on how to submit the required documents for review.
Hello Undryell! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team