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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This is all new to me and the program has done its best to direct me to my stimulus returns but I will need more time
Hello Leon! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Art! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Yes, it was time consuming but was user friendly, video agents was very friendly, great customer service
Hello Jose! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was quick the person was very kind and informed me of everything I needed to know.
Hello Tiffany! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Very easy, not a bunch of hoops to jump through. Will use again.
Hello Jennifer! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was simple, and fast, easy to talk to the person. Great in all aspects.
Hello Jordan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My advice to all is to create images of three ID documents, driver's license, passport, and a third identification id prior to start this process. The system will allow you to take photo images, but it's faster to upload your own quality images that you have prepared. If you follow the indicated steps, it will be easy. Also, be patient, yes, it's a waiting time prior to your video conference. It should be okay.
Hello Hector! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Just wanna thank u guys I appreciate the help now I can get my unemployment thank u so much
Hello Bianca! We are glad that you were able to access you state unemployment site successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is a great app to verify military status. I've used it many times and I've never encountered any issues.
Hello Carlos! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very helpful I enjoyed verifying my military service with this app it really helped from having to dig out information.
Hello Cedric! We are glad you were able to verify your military status with ID.me! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Por correo se tardan demasiado, esto tomo solo minutos para recibir todos y en orden los papeles.
¡Hola Rodolfo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Jamie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Got My Information Verified in a quick few minutes, agent was very helpful, friendly and resourceful! Would Recommend
Hello Johnathan! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Friendly, kind, knowledgeable. I would use this service again and tell others to use it as well I appreciate the help
Hello Kelsey! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
My experience with ID.me was simple and it only took a few minutes. I was able to verify my identity so I could create an online account on irs.gov. I would recommend.
Hello Heidi! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was fast simple and very professional experience with the Representative.
Hello James! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support agent and ID.me. -ID.me Social Response Team
Registration was easy, everything went smoothly, very good site
Hello Stefano! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful go experience I think its a great idea
Hello Lamiek! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great operator and very respectful and understanding
Hello Tabitha! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team