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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very satisfying with my meeting with the video call center
Title says it all, what more can I say took no time at all
Hello Michael! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I believe that the security features are comprehensive and should ensure that it would be very difficult to scam this system. But even though there were multiple identification factors, it was easy to navigate. (It would be more difficult if someone was unfamiliar with the tech involved or did not have the right equipment).
But this seems like a comprehensive system given the sensitivity of the information.
Hello Jim! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Secure, simple, and convenient for public use. The representatives are professional, courteous, and knowledgeable.
Hello Victoria! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great job well professional nice kind show like they Care great business
Hello Stafford! Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
I was anxious anticipating the setup/registration process, and as the couple of inevitable glitches (ultimately the product of my own anxiety and ineptness with technology) emerged I was pretty agitated-- but I couldn't have asked for a smoother or simpler process. Taking and transmitting pictures of the required documents was particularly intimidating for me, but everything was straightforward, and the system actually waited for my return and carried on where I'd left off in a fit when I inadvertently hung up trying to view an instructional text. The agent was extremely adept at calming and reassuring me, I was genuinely a little bummed when we were through. Have no fear, the entire system and experience were fantastic.
Hello Jim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am not computer savvy. However, my experience with ID.me was extremely easy and helpful. I would recommend this system!
Hello M. J.! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
They make my account very secure and when I list my device they help to get back into my account
Hello L. R.! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Having to do these kinds of things can be very intimidating and frustrating! However, my experience was good! The information required was made clear to me as the program led me through the process! I was thrilled because I am no expert on computers!
Hello Kathleen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Comfortable professional feeling secure give me my information away knowing that what I say stays work supposed to stay at
Hello Amelia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Professional and patient. Clearly explained issues and corrected them in sufficient time.
Hello Johnathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was was a great experience for me and enjoy doing it. It also help me get everything in order.
Hello Franchez! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My experience was easy and helpful. The agent made the process smooth with little to no problems.
Hello Duron! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick easy straight to the business saved me time very professional
Hello Alexis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Their representative took the time to understand my problem then walked me through the process. She remained on the line until I understood the problem and was corrected. I should have been I'd.me Support number at the onset! I was on hold less than a minute!
Hello Bill! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My agent was so patient and helpful I was astounded with the whole experience given that I was having such difficulty on my end. Thanks again for your help and time.
Hello Carlos! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The application process was clear and options reasonable.
Hello Ribet! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Been struggling trying to get help about my stimulus felt like there was no hope but got helped today and have faith I'll get it thank you very much
Hello Raven! Thank you for your feedback! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gregory! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team