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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The process to create an account on the IRS.gov website was innovative, thoughtful, easy to use. Kudos to the IRS for coming up with the multiple layers and steps to create my account.
The initial process was a bit slow, but the video call agent made up for it by being quick with their service, and by being very approachable.
Hello Kean Xavier! We are glad that you were able to complete the identity verification process successfully. We appreciate your 4-star review of our member support agent and ID.me. -ID.me Social Response Team
Very professional got it done fast and gave clear instructions on what to do
Hello Tara! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The Lady that I talk to was very nice and helpful, doing this is a waste of my time.
Hello Michael! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
My experience was very nice she was very respectful and everything went through quickly and smoothly
Hello LaRhonda! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Thanks for being eficient and effective. I strongly recommend. It was easy, fast and thrustworthy. I verify by my own experience that the service is satisfactory
Hello Hugo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
It was easy and fast to register for the ID. It took several minutes to verify but overall great.
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
John B. Was very helpful thank you.
Talked me through what needed to be done was very polite.
Hello Merrilee! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I hang the phone up and the Representative called right back!
Hello Shirley! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
A bit challenging at first, glad to know all the new steps are forthe protection for everyone's personal information against fraud,, Thank you
Hello Michae! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I have used ID me for a couple of different reasons, end it has been a pretty simple and reliable process.
Hello Jack! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
They got right on my issues and resolved it taking my dilemma and fixing it.
Hello Ginger! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with them makes me feel more secure about my unemployment and that my identification and paperwork all so fixed the reason etc
Hello Eric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
It was fast and easy plus the instructions were clear
Hello Maritza! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had no problems verifying my identity... once I was connected with an agent.
Hello Jared! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I had such trouble getting into my account.
I asked for help and took photos of my license.
I sent them... and I got in
Hello Mary! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was an easy procedure at a time i needed it to be easy. Was very good at explaing each step and why and wasy to follow.
Hello Dolly! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was good, I can't complain. Thank you
I would gladly recommend
Hello Christopher! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quickly secure way to identify information for online access and usage
Hello Kenyeta! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Good experience and learn a lots. Good job, service and quality.
Hello Carmen! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team