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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I, along with NUMEROUS others, had to wait in line for IT assistance to set this up. One couple was being assisted for an hour plus (they were still getting assistance) when I left. Could not even use properly after IT set it up for me as it was glitching. Tried to set it up off and on for 2 months before IT came to town to assist. Screwed up my medication refill schedule. ALMOST have the number to pharmacy memorized.
Too difficult to use. Had to enter and reenter and reenter so many times. Caused duplicate entries. Asked for more primary and secondary documents but would not take you where to enter. Could not find live help just AI.
I went through I'd.me to access my social security information. It was easy to do. You should try it.
I found it to be easy and quick I wasn't confused and it was simple a good experience. I think that this website will help a lot of people with their records of personal information.
Signing into my SSA account was easy and fast with IDme. Saved me time having to look for old login credentials. I would recommend anyone who hasn't used IDme to get signed up and verified. You won't be disappointed
This app got me through so easy. I feel protected and secure. There is to much to keep up with in life as it is without having to fill out tons of paper work. Everywhere you go
Was having a hard time getting verified online so I decided to do the video chat service. Very easy. The guy called me was very polite and asked to see verification. I was able to get what I needed done. Thank you!
This is an excellent site for performing tasks that the IRS orders you to do.
However, be VERY careful during verification. Whenever you receive a passcode or security code during verification, STOP AND SAVE it IMMEDIATELY! Then you can continue to the next step.
I stupidly lost a security code along the way, and now my account is unverified and stuck in limbo. I will now have to take great pains to get my identity verified and my account up and running. Don't make the same stupid mistake that I made!
SSA was unresponsive to ID.me. After hours of effort and the successful video call that verified my existence as an American citizen 81 years ago by birth in a well known city of Indiana, I am still "forbidden" to use the SSA site for important business to my life.
We purchased a new truck from an dealership and were told by sales staff as a retired first responder, I was entitled to a rebate but we had to complete the application ourselves on line through the company app. Enter ID me. They wanted proof of retirement, we provided the same on pension board letter head. Not good enough. They wanted proof of years of service from the agency. We gave it to them. Not good enough. They wanted a letter describing duties. We gave them that as head of detectives for a large agency for 18 years 39 total years of retired service. Not good enough because I was retired even though retirement was acceptable to apply. I guess so, because then IDMe said retirement excluded me! The letter from Human Resources included that I continued to serve part time as a background investigator for Human Resources for new employees. The wanted a photo of me in uniform, sent it to them and wanted a copy of my commission, Sent it to them. IDMe is nothing more than a sham, an effort to frustrate and dissuade the applicant. We have everything above in emails. All f that and volunteers serving can apply according to the app?!
After getting my account all straightened out, ID.me is very easy to use. Like other sites, the hardest and most annoying part is getting them to verify that you are who you say you are! After that it's easy.
Once I was able to change my PW and login the uploading of documents I found cumbersome almost difficult.
Using ID.me was a great experience. Signing up and getting verified was easy and only took a few minutes. I trust ID.me with my information.
Excellent i left a few tips before but i did verified my ID and the process was completed and things went through very well
Struggled for weeks trying to get a social security account. Weeks working with Login.gov and the very nice lady at SSA. I had changed my cell phone number and that was the root of my problems. The first option of uploading documents and completing questionnaires on ID.me still failed but when I used the video option it was successful! So good to see and talk with a live person!
Truly the easiest way to access all government agencies. IRS was super helpful and I appreciate when the call failed I was contacted immediately. No wait time or down time.
This seems like a very secure and seamless way to verify yourself with a website that has your sensitive personal information. I'd like to see more sites use this. I think it can go a long way to stopping fraud and abuse.
Verification was easy f
At first, it was it was Difficult but they got easier as the process went on
My experience is really great. When I have problems with my ID.me account, there are support service staff to help with me. And they provided detailed information to help me solve the issues I encountered.
The best app to confirm and consolidate your identity and affiliations for access to government agencies, corporate entities, educational institutions and retail outlets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members