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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Problema por fraude fue reportado a departamento de labor
Very efficient and professional. Used the link to access the website, linked up with an interviewer in less than five minutes, and was done in less than ten minutes.
Hello Joe! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
All I needed was a PIN # to e-file my taxes for the first time. Using Turbo-Tax my 4 attempts at e-file of taxes were all rejected.
So I decided to create an account at IRS.GOV!
The process was more involved than I expected.
Be prepared to have images of the documents that will be needed because it is always easier to UPLOAD images than taking live photos
During the whole process.
I did not know what would be required on my part for the LIVE CHAT or how I would be connected to the HOST because
I was on a Macbook Air computer. The live chat came on like the facetime. The live chat was wonderful and the live chat host was
Great and very patient. I have a hearing problem (even with my hearing aid) and over 85 years old. So I am glad that everything
Went well to meet the ID.me requirements.
Thank you to the Live Chat host.
Hello Sultan! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support agent and ID.me. -ID.me Social Response Team
Agent was so helpful and friendly! Even though the wait time was long, the agent's attitude made the wit just seem to disappear.
Hello Margaret! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
They said nothing about restrictions on movie tickets that I purchased before purchasing them. The theater near me only does online seat reservations. The tickets they sold me can't be used online. They are useless to me. Do not use this service.
Hello Chris! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Excellent job and great experience for me and my family and friends with the nice job and clear really helpful and understanding
Hello Elizabeth! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's good the ID so you can't get scammed now this process is taking a little bit too long to get to where I need to get to to finish what I need to do
Hello Tammie! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was a pleasant experience from beginning to the end. He was very clear spoken and very clear with the instructions in what he needed me to do. He was very polite. Very professional and yet so down to earth
Hello Dana! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process was easy to follow, very secure, very professional, but extremely to long. Have patience... and nothing else to do.
Hello Anthony! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Friendly service and very helpful, people should all have agents that gives the type of service I received
Hello August! Thank you for your feedback regarding our member support team! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Everything went well very enjoyable thank you I would recommend this to anyone and everyone I feel did a great job very quick and painless
Hello Peter! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
You should really get rid of the online portion until it is simplified to not waste time.
Hello Marcus! Thank you for the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
For some reason I had a little bit of trouble getting through the initial steps. I also felt as if I was thrown back and forth thru different windows(after entering a password having to check email or phone for verification code, that kind of thing). And I know all these steps are to protect my information, but it seemed a little extreme. My video call with the live agent was great! It was nice to get some finality and know that the process was complete.
Hello Betsy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The wait was a bit long but it gave a good estimate of the wait. I was able to cook breakfast and come back and once I connected to the video, it was quick and efficient. I loved the texhnology.
Hello Kendall! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me help me save a lot of money in buying my needs!
Hello Larissa! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Doena! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Julian! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful, kind, know what she is doing. Get tbe progress done professionally and quickly.
Hello Mary! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I had 2 ppl that was super nice quick and efficient
Hello Felecia! We are glad that you were able to complete the identity verification process successfully. We appreciate your 4-star review of our member support team and ID.me. -ID.me Social Response Team
My experience was okay, some time frustration, but overall I give it three and half stars. Thank you
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Damiano! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team