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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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So fast and persistent and very helpful it's usually a very stressful thing in the long process but they had me in and out and no stress at all I was didn't get nervous I didn't get anxiety and it made my day and my experience great
Hello Anthony! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had a good experience, all my questions was answered it was a little bit complicated for me I'm not good on a computer but she helped me through everything
Hello Gary! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I really feel if you just follow the directions take it easy go slow take your time you will get through it if you try to rush it's not gonna work take your time.
Hello Ileana! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Responded to my email right away! Delightful experience
Hello Kristin! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Very helpful staff who made sure the process went as smoothly as possible
Hello Ashley! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was a bit of tough customer and Jojo helped me get all set up in no time. She was patient and kind and when I was confused and I highly recommend
Hello Debra! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Yet to try it, glad I have it, wish I had it approximately 3 years ago. Filing my unemployment wouldn't have been a nightmare, missed out on Alot of $$. Trying now to go retroactive to retrieve the thousands if still available and possible... $$
Hello Jeff! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was great! The ID.me associate was pleasant and very knowledgeable. She was very patient and guided me carefully as we were having technical difficulties.
Hello GiGi! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It's all so difficult nowadays, that I don't trust any site but, I got this now! Very Good
Hello Aida! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fue muy bonita la experiencia me atendieron rápido fueron muy cortéz con Migo y me ayudaron
¡Hola Cinthia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was prompt, easy and agent was excellent. Video call was scheduled and call was n time.
Hello Josephine! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The ID.me agents were very friendly and did there job
Hello Timothy! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
The security of IDme was perfect for UI & very easy for identification purposes, less time consuming
Hello Corey! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was able to present documentos able to access unemployment have access old account i bien locked out muy acc
Hello Tina! We are glad that you were able to access your benefits successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very good, I am very satisfied with the communication of the video call, which was very attentive and polite and was excellent
Hello Lloan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Prompt to reply to my emails, and solve the problem. Professional customer service. Very Friendly
Hello Ruby! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very pleased with the process and smoothly it ran. Phelon was a great help in getting my issue resolved
Hello Josh! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My referee was very profession and make simple and easy
Hello Daniel! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and painless user experience. The agent was also very helpful and friendly too.
Hello Jair! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jose! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team