On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and painless user experience. The agent was also very helpful and friendly too.
Hello Elin! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Once I got the pdfs I needed the rest was simple. The video call went well, now I can log into irs website.
Great! Very helpful and kind. I really do appreciate the help.
Excellent service, I had no trouble understanding my agent an 100% would recommend for others to use this service.
I thought it was gonna take a long time but I was wrong.
Hello Mayra! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was good time for the call they were very professional and helpful and it helped me with everything
Hello Roger! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It's fast, super efficient and great people, I would recommend everyone to use this platform, for any sensitive information
Hello Christopher! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Easy with the help of the lady. Great smile. First guy hung up.
Hello Yvonne! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team
My experience with Kyra was such a pleasure. She made me feel I mattered with in seconds of us speaking. She was warm and very approachable. And informational.
Hello Kyisha! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
They walked me through every step without hesitation.
Hello Dustin! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Rep was very professional. The system for setting up payment arrangements could be more user-friendly by avoiding jargon-related to forms needed to complete the process
Hello Charles! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My personal experience, in the conversation with your employee, is very positive because I felt very comfortable and I received all the necessary information in a fast and professional way.
Hello Filip! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Regina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Comfortable and Courteous representative.
Quick and easy
Hello Michael! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was easy and quick, friendly and understandable employees.
Hello John! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Richie! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great service the person who attended me was very kind and very professional she is the best! Thank you
Hello Mario! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Buena atencion aunque la espera estubo un poco larga
¡Hola Leonel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jair! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team