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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The agent was pleasant and professional. She answered my questions and provided assistance promptly.
I had trouble getting verified because my address was different on my state ID. But the video chat method is easier for me.
Hello Adolfo! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I needed to update my account so I could get my benefits. I had trouble and the support helped me on zoom and I am good to go. Now I can start getting my SSI. I takes a few days but they are so nice and that really helps. Thank you.
Hello Gerald! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I Learned some thing On the computer, that I didn't know before. I really agree with ID me because we got a lot of identity death in the United States.
Hello Charles! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Excellent service & very happy with the Agent and the website was very easy and very informative.
Thanks you very much
I was a victim of identity theft while applying for unemployment and didn't know until much later! After a lot of time passed and many of phone calls to get things straightened out with the state, I finally have re-established my information to move forward. Part of that moving forward was keeping my identity safe with ID.ME. It was an easy & great experience knowing that I am safer now with my information.
Hello Janice! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
At first I tried to complete the ID without video chat. The mishap was my misunderstanding. I was quickly given another option. It took less time than noted or expected. The person on the video chat was exceptionally patient (I was also with my 2 year old grandson). She was professional and on point
Hello Dalila! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
The process was easy fast and friendly, i recommend it
Hello Richard! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I get the best service ever, professionalism and accurate
Hello Monica! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
¡Hola Nexi! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Was very quick at resolving issues was very professional and made it easy to solve my issue and was very polite
Hello Cory! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very fast, quick, and very really helpful and fast
Hello Esmeralda! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
During these days we need a secure means of security and I believe that we have this one to use.
Hello Douglas! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Ahmed! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick service very helpful and the agent was respectful
Hello Brian! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had no issues and I feel safe using this site and I feel that all my information is secure and it was fast on getting my info.
Hello Teresa! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very simple and easy process. Verification of my identity went smoothly!
Hello Porché! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was fast easy and quit pleasant.
Just make sure you have all docs ready/available and it's quick and easy.
Hello Maxine! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and easy self-explanatory walk you through the whole page gives you the information you need to know after your forms filled out
Hello Kenneth! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick fast secure the representation made it very comfortable
Hello Jameel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team