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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Good experience, I a nene a person a speck Spanish and help me very good
Superb*********************************************************************
Estoy muy sorprendido con la rapidez y eficacia que tienen sus agentes
¡Hola Francisco! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It took weeks to get ID. Me situated, but video chat was very helpful, and easy.
Hello Angel! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 3-star review of ID.me. -ID.me Social Response Team
Pleasant. I was treated so very well. It was very professionally handled. I really appreciate the way that I was treated. She made me feel very comfortable.
Hello Henry! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Went above and beyond to assure that the documents provided were not invalid.
Simple, professional, proficient.
Hello Keenyn! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The agent was extremely helpful and professional. Very clear instructions.
Hello Tiffany! Thank you for your feedback regarding our support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was good she attended me good she understood everything we spoke about she really helped me.
Hello Jennifer! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Manou! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Ramon! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was okay. Loved the agent though. He was very professional, warm, and kind. He deserves a raise!
Hello DeZhane’! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Experience overall was okay. For some odd reason a small tear was the factor in denying verification. Seriously, less than an inch almost.
Hello Byron! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
ID.me, is a very easy process. If you know how to take pictures on a mobile phone and can follow basic instructions, the process should only take a few minutes. Thank God for technology.
Hello William! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with ID.me today was great, the zoom call to identify who you are speaking with makes it easy, like you are in front of a life personnel discussing your issues, the young lade that assisted me today is awesome, she did a great job, in the way she response to your question, was also patient with me, even when i don't understand the question, she takes her time to explain further. Thump's up for you.
Hello Christopher! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was fast and easy. I had a very proline and professional agent... Great work Tim.
Hello Matthew! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Such an easy process and the customer service was so helpful and kind!
Hello Lane! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Dixie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
You would think it would take you forever to get verified through their system. But I tell you that it's completely easy and quick. They only ask you a few basic questions and then you show the required documents and your all set. Like I said quick and simple. Your verified right away and can begin doing whatever you needed to be verified for. Hope this helps.
Hello Jey! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Happy and joyful. And relieved. Thank you for everything, and keep up the good work. Your knowledge and understanding of things, made the situation at ease and less stressful. Thank you again..
Hello Mi Cheal! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy to use and user Friendly! Very fast and secure.
Hello Stephen! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Margaret! Thank you for your 5-star review of ID.me. -ID.me Social Response Team