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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I can finally login again, to see my own info at the VA!
Friendly, helpful service from ID.ME staff that I communicated with were VERY responsive and very nice and it made the overall experience very pleasant i feel good.
Hello SAIFULLAH! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Professional, nice, helpful, and explained the next steps as it would go.
Hello Antonio! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I don't know much a out it yet as I just signed up for it today.
Hello Kimberly! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
Agent was professional, knowledgeable, patient, understanding and helpful.
Hello Georgia! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very fast simple and straightforward. I honestly didn't expect it to be that quick.
Hello Courtney! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had an extremely pleasant time with my agent. She was straight to the point, efficient, and made it so easy. Also, I felt secure verifying my information.
Hello Monika! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Terri, the ID.me agent was great, she was very knowledgeable, professional, and very patient. She made sure I understood the verification process. She was very diligent to ensure my identification was authenticated. I'm confident that if someone stole my personal information and tried to go through this process with Teri, she would definitely caught a fraudster.
Hello Chau! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process was fast and all I had to do is show my documents over video chat.
Hello Lachelle! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The Team support excellent, easy app, quick solutions
Hello Telemako! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Forgot the operator name but she was great nice and professional.
Hello Arturo! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was good communication and fast service the person that attended to me was a fast worker
Hello Jameria! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quisiera poder entrar a mi cuenta de edd para la aplicación del disability por favor.
Gracias
Marcos Hernández
¡Hola Marcos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Quick and convenient and loved the fact they were able to scan my face and compare to my picture to verify. Awesome!
Hello Linda! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I did this on Monday October 10,2022 the young lady i had the video chat was very nice and cared about her job and did it very well and made sure everything was done that was asked of her,, she made sure you are verified the first and right time. Very great service to use to get a verification of someone done via a video chat session..
Hello Eric! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I was really pleased with the outcome getting an additional 30 % off on the purchase. This time it worked!
Very much satisfied and very good service for the people for verification
It was a wonderful experience I got educated about what's going on at the same time I didn't know things like this existed until now thank you very much.
Hello James! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I was amazed at how careful and through They were regarding documentaries and verification AND a live video call!
Hello Evelyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Gary! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jess! We are glad that you were able to access the VA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team