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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fast, Easy, Very Professional
Give That Woman A Good Raise. Don't receive good customer support like that Anymore. She was Outstanding
Well at first I was skeptical about giving out my drivers license and social security number but I needed the information from the SSA Administration so I submitted the information and waiting for 1/2 to speak with a representative and the countdown clock was a great help the process was simple easy and efficient!
Hello Jack! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Because the camera on my phone was not working properly it made the experience a little more tedious but once I got to the referee it was simple
Hello Brian! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick easy phone call to less than 5 minutes to get everything figured out
Hello Bradley! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Cody! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple, fast, and secure. I don't write reviews but it was such a breeze I thought why not! No hassle or headaches.
Hello Amara! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Rama! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
Face recognition is a complete FAILURE. It can't see a beard on an adult man. The support team is completely inept.
Hello Chris! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance with your account or verification, please send us an email at [email protected]. -ID.me Social Response Team
My experience was so perfect, thank you so much. I really appreciate it,
Hello Kossy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very excellent the person that was on the video call helped out a lot
At 76 I had many doubts about attempting using Id.me. I was wrong! This was one of the easiest ID verification programs I have ever used.
Simple and fast we did my documents and it was a great experience
The steps are easy to follow and it's secure. I would recommend
My experience using ID.me was simple to set up and my customer service person was very friendly and helpful. The process took only minutes.
Hello Karen! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This website overall is easy to use and easy to navigate even for someone who has very little computer experience.
Hello George! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was frustrating trying to explain my issue without being able to speak with someone directly. Several emails through, I finally was assigned someone to zoom with to verify my identity. It was quite a wait time for that zoom call to actually take place, about 3 or 4 weeks, but eventually happened. The agent, Steven, was very knowledgeable, efficient and helpful. Thanks to him my issues were worked out and sufficiently resolved.
Hello Jennifer! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Went into this kind of confused but after the video meeting I was able to gain some confidence going forward.
Hello Jesse! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
We logged into get started, uploaded my docs and under 45 minutes everything was confirmed and processed.
Hello Clay! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was really good. The only thing I struggled with was showing documents on camera. But we got through successfully.The service is fast and really good.
Hello Michelle! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This process was very simple to use as long as you have the required documents handy. It was very quick, secure and easy. I highly recommend the service.
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team