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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Utah
1 review
0 helpful votes
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This program was very fast and easy to use. Huge variety of discounts offered when using this! I actually signed up back in 2017 and forgot about it. I was telling a co-worker how much money I spend with Under-Armour for both personal and work related stuff ie; shirts, shoes, boots etc and she told me about ID me and the discounts I could use by registering with ID me. So I forgot I signed up back in 2017 and to my surprise I still have an account for my military service as well as my nursing career! Under-Armour offers %40 discount (extremely generous!) In which I used immediately to buy this pair of work shoes that I've wanted forever, but couldn't justify paying that much money for something I really wanted, but didn't really need ya know. So anyways, I was able to not only get the shoes, but a new compression shirt for work as well. I was ecstatic! I am extremely grateful for people like you guys for making things like this possible and for the many companies out there that are participating in this and showing some appreciation for us people with difficult and stressful jobs, people who constantly serve others through their lives and us people with thankless jobs who continue to serve the public and this great country and It's truly nice and much appreciated to have companies and people like you guys show us appreciation! I can't thank you enough and I know that I'm not alone in saying Thank You, thank you from the bottom of my heart for doing this for us and it truly means so much!

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Samuel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Pennsylvania
1 review
0 helpful votes
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Customer service
December 17, 2022

The process was easy. Although I did have to use the video chat verification. My experience was great couldn't ask for a better agent was fast friendly.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team

California
1 review
0 helpful votes
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EASY and FAST
November 17, 2022

The easiest, fastest, securest, and money saving experiences you can get on a computer! Why other outfits don't do what ID.me does is beyond my OLD GUY Flip Phone Pencil and Paper mind! DON'T MISS OUT GET THIS!

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Texas
1 review
0 helpful votes
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Satisfied
November 17, 2022

Peaceful with the understanding that I will be helped

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Marlum! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Virginia
1 review
0 helpful votes
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Id.me review
November 17, 2022

A very pleasant experience. The representative that i spoke with was very professional

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Nathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team

Pennsylvania
1 review
0 helpful votes
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The easiest is video call
November 17, 2022

The video call was easy and the Representative was quick efficient and very nice

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Maureen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team

Florida
1 review
0 helpful votes
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Awesome experience
November 17, 2022

Quick and easy set up. Didn't take to much of my time. Thanks

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Chris! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team

Germany
1 review
0 helpful votes
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Fast and safe service
November 17, 2022

I needed to use ID.me to gain access to a governmental website. Since I live in another country, it was not possible to simply fill out the form, so I opted for to talk to a live person instead. I was pleased with how easy the process was and how short the waiting time (only six minutes). Definitely recommend.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Rebecca! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team

New Jersey
1 review
0 helpful votes
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Fast and easy…also neat!
November 17, 2022

I needed to quickly get access to some IRS and Social Security documents. I saw I needed a new government web account and sighed. I begrudgingly started the process expecting to fill out a long form and then wait 7-10 days for processing. I was very wrong! The process was fast and easy. On top of that the verification process was actually pretty cool. It takes your ID or passport and matches it to a selfie you take through your phone. I actually…enjoyed signing up?

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Matt! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

New Jersey
1 review
0 helpful votes
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Ok
November 17, 2022

This my first time doing this,but is was very good to me

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Flavio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

District of Columbia
1 review
0 helpful votes
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The steps are secure and fairly easy it truly isn't bad compared to the risks a person is eliminating and I trust it

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Brandon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Massachusetts
1 review
0 helpful votes
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Efficient and Effective process!
November 17, 2022

Overall experience was wonderful. It was an efficient and effective process!

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Chwee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Georgia
1 review
0 helpful votes
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Do not give up
November 17, 2022

I tried to register the first time. Did not meet the requirements. The second time I got to register and from there it was fairly simple process. I like the layers of security that are installed. The layers of security are needed in Today's World. People work to steal my information but refuse to get a proper job.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Keith! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Virginia
2 reviews
0 helpful votes
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A little glitchy, but great mission
November 17, 2022

I LOVE ID.me. It's mission is to reward professionals in the caring/helping industries, i.e., nurses, first responders, teachers, etc. One has to qualify by uploading ID, proving one is certified/licensed in particular industry.

My ONLY complaint, and I'm not 100% sure that it's not me, is that the site seems to be glitchy when populating the discount code/link. I've only used the platform to receive discounts from one retailer. I've purchased 4 times and each time I've had trouble. Starting out with ID.me, it takes me to the retailer and the link to ID.me, to obtain the code is there. Clicking the link takes you, momentarily, back to ID.me, then back to the retailer. The link is then gone. Logging out and logging back in does not fix the problem. After several tries, my fix is to go incognito to get the link back. It seems to take 20 minutes for an 8 minute shopping trip. I will try to remember to copy the code on the initial code population in the future.

Other than the time consuming process, I LOVE the discounts, which are significant.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Billie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Florida
1 review
0 helpful votes
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Straightforward, simple, personable
November 17, 2022

In today's world where we are constantly frustrated with apps that malfunction and forms that don't make sense, ID.me is a welcoming experience. The process from start to finish was easy to understand and I never felt I was wasting my time. And the human interaction with the verification agent was a pleasure.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Ben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Massachusetts
1 review
0 helpful votes
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Thoroughness of the process was impressive. But when it scanned my face, that felt like Big Brother.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Babar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

North Carolina
1 review
0 helpful votes
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Excellent
November 17, 2022

Extremely satisfied with verification of my identity

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Virginia
1 review
0 helpful votes
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Well done
November 17, 2022

Good, better than expected.
The interview was professional and quick.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Russell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Texas
1 review
0 helpful votes
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Awesome
November 17, 2022

Very helpful and very patience person Alexia was very awesome

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Dustin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Indiana
1 review
0 helpful votes
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I was surprised how easy the account set-up was. The integrated photo app gave good instructions and the video selfie was a new experience for me. Biggest issue was realising the credit bureau still had me recorded at an old address which I figured out with helpful suggestions from the app. Overall took me five minutes, at most. A very well designed user experience.

Date of experience: November 17, 2022
Olivia C. ID.me Rep
over a year old

Hello Sandy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team