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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This program was very fast and easy to use. Huge variety of discounts offered when using this! I actually signed up back in 2017 and forgot about it. I was telling a co-worker how much money I spend with Under-Armour for both personal and work related stuff ie; shirts, shoes, boots etc and she told me about ID me and the discounts I could use by registering with ID me. So I forgot I signed up back in 2017 and to my surprise I still have an account for my military service as well as my nursing career! Under-Armour offers %40 discount (extremely generous!) In which I used immediately to buy this pair of work shoes that I've wanted forever, but couldn't justify paying that much money for something I really wanted, but didn't really need ya know. So anyways, I was able to not only get the shoes, but a new compression shirt for work as well. I was ecstatic! I am extremely grateful for people like you guys for making things like this possible and for the many companies out there that are participating in this and showing some appreciation for us people with difficult and stressful jobs, people who constantly serve others through their lives and us people with thankless jobs who continue to serve the public and this great country and It's truly nice and much appreciated to have companies and people like you guys show us appreciation! I can't thank you enough and I know that I'm not alone in saying Thank You, thank you from the bottom of my heart for doing this for us and it truly means so much!
The process was easy. Although I did have to use the video chat verification. My experience was great couldn't ask for a better agent was fast friendly.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The easiest, fastest, securest, and money saving experiences you can get on a computer! Why other outfits don't do what ID.me does is beyond my OLD GUY Flip Phone Pencil and Paper mind! DON'T MISS OUT GET THIS!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Marlum! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A very pleasant experience. The representative that i spoke with was very professional
Hello Nathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The video call was easy and the Representative was quick efficient and very nice
Hello Maureen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Chris! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I needed to use ID.me to gain access to a governmental website. Since I live in another country, it was not possible to simply fill out the form, so I opted for to talk to a live person instead. I was pleased with how easy the process was and how short the waiting time (only six minutes). Definitely recommend.
Hello Rebecca! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I needed to quickly get access to some IRS and Social Security documents. I saw I needed a new government web account and sighed. I begrudgingly started the process expecting to fill out a long form and then wait 7-10 days for processing. I was very wrong! The process was fast and easy. On top of that the verification process was actually pretty cool. It takes your ID or passport and matches it to a selfie you take through your phone. I actually…enjoyed signing up?
Hello Matt! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This my first time doing this,but is was very good to me
Hello Flavio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The steps are secure and fairly easy it truly isn't bad compared to the risks a person is eliminating and I trust it
Hello Brandon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall experience was wonderful. It was an efficient and effective process!
Hello Chwee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I tried to register the first time. Did not meet the requirements. The second time I got to register and from there it was fairly simple process. I like the layers of security that are installed. The layers of security are needed in Today's World. People work to steal my information but refuse to get a proper job.
Hello Keith! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I LOVE ID.me. It's mission is to reward professionals in the caring/helping industries, i.e., nurses, first responders, teachers, etc. One has to qualify by uploading ID, proving one is certified/licensed in particular industry.
My ONLY complaint, and I'm not 100% sure that it's not me, is that the site seems to be glitchy when populating the discount code/link. I've only used the platform to receive discounts from one retailer. I've purchased 4 times and each time I've had trouble. Starting out with ID.me, it takes me to the retailer and the link to ID.me, to obtain the code is there. Clicking the link takes you, momentarily, back to ID.me, then back to the retailer. The link is then gone. Logging out and logging back in does not fix the problem. After several tries, my fix is to go incognito to get the link back. It seems to take 20 minutes for an 8 minute shopping trip. I will try to remember to copy the code on the initial code population in the future.
Other than the time consuming process, I LOVE the discounts, which are significant.
Hello Billie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
In today's world where we are constantly frustrated with apps that malfunction and forms that don't make sense, ID.me is a welcoming experience. The process from start to finish was easy to understand and I never felt I was wasting my time. And the human interaction with the verification agent was a pleasure.
Hello Ben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thoroughness of the process was impressive. But when it scanned my face, that felt like Big Brother.
Hello Babar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely satisfied with verification of my identity
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good, better than expected.
The interview was professional and quick.
Hello Russell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dustin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was surprised how easy the account set-up was. The integrated photo app gave good instructions and the video selfie was a new experience for me. Biggest issue was realising the credit bureau still had me recorded at an old address which I figured out with helpful suggestions from the app. Overall took me five minutes, at most. A very well designed user experience.
Hello Sandy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].


Hello Samuel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team