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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very easy to do, not hard at all. I would recommend people to do the video chat with an agent it's quick and easy!
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At first I thought it would be somewhat confusing but I was guided so as to complete it successfully.
I enjoyed the whole experience
Hello Dionisia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick response. Great customer service. Very professional
Hello Casey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
To protect my identity it is very very great job, today our identity under attack because of that my ID and video call is the best way to get IRS service.
Hello Tesfaye! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
There's nothing more to say about the method of getting verified or how simple it is to register.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Secured interest worthy. Asking me the branch of service. My rank was helpful to determine that I served in the military.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The caller was very professional, helpful and extremely friendly
Hello Celia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got no response back nobody's contacted me nobody but a automated Roy reviewed my questions and did not answer what I needed to be answered yes I was identified because I went almost 3 weeks without being identified when I've done everything that it need to be done now all of a sudden I am identified And the situation that I was looking forward to was to get a stimulus check that I did not receive and I think I was eligible to receive the stimulus check that's OK yeah I don't do your job is your $#*! to even when I asked questions about the stimulus check never got no response about it So that's why you're only got one star
Hello Michael! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
It was wonderful, she friendly, affective and resolved my case in no time.
Hello Mariyana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to receive a military discount base on theTime l served my country l dee my identity, made it possible thank you
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful with my set up and questions, once I got the hang of things and photos intact
Hello Victoria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I wondered why ID.me was created cause it seemed to make getting into certain websites a hassle. Yet as always, I learned to adapt. I still went thru a few days/weeks of waiting but what I needed was finally accomplished. I use ID.me because I have to and there's no other option, but the old-fashioned way of updating info without all of that extra authenticating would be my choice. Technology sometimes gets ahead of itself; people depend on it too much. If I was establishing a new way of getting into certain websites, I would definitely choose ID.me as my way of doing things.
Hello Pamela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything went smoothly and with good communication and professionalism from the employee.
Hello Nemanja! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had to use this service. I was a bit apprehensive at first. Questions were straightforward and uploading documents was a breeze. The agent I spoke to was professional and quick. Great overall experience.
Hello Bill! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience very fast and to the point no problems at all
Hello Devin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was so easy to verify my identity with no issues.
Hello Kisha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took me many tries before this website worked for me. I learned that it is helpful to put your name exactly as it is on your subitted proofs or the process will take longer. My video conference went well and customer service was very helpful.
Hello Beatrice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was excellent, the person who attended me was very helpful
Hello Amanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional, fast, secure, perfect, whole process was very easy, lady agent was nice, friendly.
Hello Olga! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I think it is a good idea the way the system has been set up I feel like my information and everything that I've given my worker is safe and secure they took the time with it with me And he was nice and polite Keep up the good work
Hello Stephanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Renetta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team