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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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After gathering all the required information was helped within a short time in a very professional manner, friendly and precise.
Hello Thomas! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The ID.me agent was very professional and helpful to me for completing the ID.me process.
Hello Ron! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was convenient after hours and an excellent experience
Hello Alberto! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Wonderful experience. Easy to do and complete. No issues. Would recommend to anyone.
Hello Luc! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was easy, thoroughly done, and accurate. Like that our personal information was verified even if it was my error.
Hello Olga! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Jack and his team have the patience of a Saint.
What godsend.
Thank you for solving this in less than 1 1/2 hrs from complaint to DONE!.
I am sure troops all around the world and veterans here can trust your site, employees and work to securely help them at all hours.
Hello Cheryl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Mona! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fun accurate,fun to use easier than waiting in line helpful.
Hello Latricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had very limited time and I had hope I can do registration fast. Yes, I had success!
Hello Svitlana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Difficult till i got to video verification. Make sure you jave all 3 items on smart phone before call
Hello Peter! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy. It wasnt hard at all. If the website was not always down i couldve finished it in a shorter amount of time. It has also been very informative. There were things in the website that i was not aware of.
Hello Carlton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a frustrating experience getting documents accepted. However, getting to a refferee made the process easy, fast and secure.
Hello Ron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This program was very fast and easy to use. Huge variety of discounts offered when using this! I actually signed up back in 2017 and forgot about it. I was telling a co-worker how much money I spend with Under-Armour for both personal and work related stuff ie; shirts, shoes, boots etc and she told me about ID me and the discounts I could use by registering with ID me. So I forgot I signed up back in 2017 and to my surprise I still have an account for my military service as well as my nursing career! Under-Armour offers %40 discount (extremely generous!) In which I used immediately to buy this pair of work shoes that I've wanted forever, but couldn't justify paying that much money for something I really wanted, but didn't really need ya know. So anyways, I was able to not only get the shoes, but a new compression shirt for work as well. I was ecstatic! I am extremely grateful for people like you guys for making things like this possible and for the many companies out there that are participating in this and showing some appreciation for us people with difficult and stressful jobs, people who constantly serve others through their lives and us people with thankless jobs who continue to serve the public and this great country and It's truly nice and much appreciated to have companies and people like you guys show us appreciation! I can't thank you enough and I know that I'm not alone in saying Thank You, thank you from the bottom of my heart for doing this for us and it truly means so much!
Hello Samuel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was easy. Although I did have to use the video chat verification. My experience was great couldn't ask for a better agent was fast friendly.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The easiest, fastest, securest, and money saving experiences you can get on a computer! Why other outfits don't do what ID.me does is beyond my OLD GUY Flip Phone Pencil and Paper mind! DON'T MISS OUT GET THIS!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Marlum! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A very pleasant experience. The representative that i spoke with was very professional
Hello Nathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The video call was easy and the Representative was quick efficient and very nice
Hello Maureen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Chris! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team