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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hassle free to input all required information to register with ID.me.
Satisfied and great full confident I can move forward in any identity paperwork
Hello Ida! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I needed an identity protection number and this was the fastest way to go about it! I'll never try to call in again!
Hello Misty! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I highly recommend everyone to register with ID ME! When the system went into place the unemployment compensation I wasn't able to do the ID ME registration and needless to say it has truly caused a headache! I was having problems not being able to log into my account with UC so I called and spoke to the MOST AMAZING & HELPFUL rep, Shelia & she walked me through it because between January 2022 - April 2022 I have had 2 fraudulent claims for UC benefits opened under my social security & now that I am registered with ID ME I know have peace of mind knowing that the next horrible human being who tries to do this again they will not be able to pretend to be me!
Hello Jennifer! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was so secure and easy. And so much faster than standing in line
Hello Leticia! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My wife and I were filling out the required information to explain our case, the agent that worked with us was so easy to work with and made the whole ordeal so painless.
Hello Roger! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
This was the best and fast help I have ever had with customer service
Hello Jasmine! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Excelente servicio laboral y muy buen trato al cliente
¡Hola Enmanuel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Use PNG photo format to satisfy the minimum 40kb requirements and do self-serve if possible, and, if you need help and go with the video call, don't give up if your first agent is less than helpful. Try again if they blow you off, and see if you don't get a very helpful angel, like I did.
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
After gathering all the required information was helped within a short time in a very professional manner, friendly and precise.
Hello Anthony! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Thomas! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The ID.me agent was very professional and helpful to me for completing the ID.me process.
Hello Ron! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was convenient after hours and an excellent experience
Hello Alberto! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Wonderful experience. Easy to do and complete. No issues. Would recommend to anyone.
Hello Luc! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was easy, thoroughly done, and accurate. Like that our personal information was verified even if it was my error.
Hello Olga! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Jack and his team have the patience of a Saint.
What godsend.
Thank you for solving this in less than 1 1/2 hrs from complaint to DONE!.
I am sure troops all around the world and veterans here can trust your site, employees and work to securely help them at all hours.
Hello Cheryl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Mona! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fun accurate,fun to use easier than waiting in line helpful.
Hello Latricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had very limited time and I had hope I can do registration fast. Yes, I had success!
Hello Svitlana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Difficult till i got to video verification. Make sure you jave all 3 items on smart phone before call
Hello Peter! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team