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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great site but time consuming. Definitely worth the time to fill out what was needed. When done, I had all my tax information from past years. Would have never been able to locate without this site!
Agent, unfortunately I have a bad memory and can't remember his name, was very professional, pleasant, and explained everything thoroughly. Thank you!
Hello Cyndy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Great and very satisfied first time doing video call it was great
Hello Angeles! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
There are so many problems I encountered with this problem, I don't even know where to begin. To start with, the website is horrendously designed. There were so many times that I had no option to click to go to the next step. It happened over and over and over again to the point that I was incredibly nervous when I finally got to the video verification call. Prior to that, I had tried to put in my information no fewer than 5 times and had spent upwards of 4 hours trying to put everything in. I acknowledge that when I initially placed my passport photo, you could not see all 4 corners. But the process to get a new photo in was incredibly arduous due to a malfunctioning glitchy website. I rarely place customer reviews, and truly am generally satisfied by company websites. This was a different story and I cannot say enough just how poor this entire process was.
Hello Neel! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
It's good but a bit difficult to handle knowing how it works. I just hope I can find out how it works.
Hello Kensy! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Well polite the person had all the answers for me and told me what to do after the phone call
Hello Charles! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
It was hard for 2 weeks to get this done. But I got some help and everything's ok now
Hello Brandi! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Tiaya! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was great fast an easy
When I register it Easley tell you what to do just follow the instructions!
Hello Maria! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I needed access to my account and the issue was handled in less than 30mins. It was a simple but very secure process. The agent was very helpful, friendly, patient, efficient, and knowledgeable
Hello Eboni! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Just have all your documents ready and take pictures of front and back before getting started using a light background and choose them from your gallery and upload!
Hello Ballary! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Even though I failed with several attempts to complete the process, I persisted and in less than a few minutes was successfully ID'd. At every attempt I was well informed and efficiently guided through the process to re-submit application. I feel confident my personal information is safe guarded. All the instructions were clear and concise. I was not at anytime overwhelmed with too much information. This was a satisfying experience obtaining verification of identity for a much needed service.
Hello Diane! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very ez, quick and secure! The process was seamless and since it was import that it get done I'm thankful this was an option. It made for quick work
Hello Jeanatte! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I don't know how to call it up when I want it to identify where I can use it to make purchases;.
Hello Ted! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Easy to find your information you need. Very understandable. Like this this page. No need to look elsewhere all information is provided here.
Hello Guadalupe! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Well they make sure ur info is protected a Lil process but worth it oh and p.s there is a live agent at the end who collects ur paperwork make sure u have it handy
Hello Candice! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very understanding steps to enroll online your unemployment. Also lets you know on your status when you should receive it. Thank you
Hello Dollyann! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process was very quick and easy and I felt very comfortable during the whole process
Hello Cindy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Agradable comunicación en español muy atento a no perder la llamada muy agradecido con el servicio.
¡Hola David! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It would be great if I could call unemployment today
Hello Denise! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. -ID.me Social Response Team
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandi! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team