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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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La chica que me atiendo fui muy amable contigo y muy atenta.
El que hablara español y me lo hiciera saber de inmediato me dio un alivio y una confianza.
Muy buena y segura.Me gusto mucho lo sencillo que se hizo el proceso y muy útil para estar informado
¡Hola Juan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I was very happy to be finished. And thank you. I don't have more to say...
Hello Rena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was an awesome and simple process that walked you through step by step.
Hello Teri! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Long drawn out & frustrating once done very satisfying
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service. Very nice and helpful people.the time waiting was fast. Even when said more time
Hello Raimundo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
La experiencia fue excelente, fácil de hacer y muy entendible, geacias
¡Hola! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
My experience was a two day process. Picture and video of my driver's license was very complicated. Finally In finish the process
Hello Lourdes! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was a very good and precise one.I would recommend anyone to use the ID.me to verify your identity.
Hello Jacqueline! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Happy with the help been trying for a few weeks this was fast and easy
Hello Arthur! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Greatly satisfied with help with my verification process. Tremendously good help
Hello Zachary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The app is clean and quick and easy to scan the required verification
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very helpful...quick and right to the point...
Hello Rodney! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
After a few glitches I'm satisfied with the process and the video referee. She was very pleasant and professional.
Hello Karen! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Support person responded promptly to my support case and resolved my issue within the same day
Hello William! We are glad you were able to resolve your issue quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very easy and fast when I finally got through to someone and they were very helpful
Hello Corbin! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
I'm so happy I verified myself because the deadline for taxes has come and it had to be in today
Hello Bobby! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
After the initial government red tape stuff, adding DD214 info etc., the rest of the process and even adding myself as the spouse of a veteran was so simple. It pops up every where if you want to take advantage of the veterans discount and once in the system they can just pull you up and Bam! You are recognized for your service and able to take advantage of what ever benefit your business has to offer.
Hello Kristy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was the quickest verification process I believe I have ever had to do. Also very professional and the camera systems didn't lag as I thought they would.
Hello Ashley! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
La atención del costumbre Service fue muy excelente, por tanto me siento bien agradecida.
¡Hola Yuannys! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Julie Ann! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team