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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was easy pretty fast I must say, and no hassle at all.
My experience was quick, easy and secure. The IRS used secured links and 2-step verification processes that left me feeling confident that my information wouldn't be stolen. Verification of information took less than five minutes to process and confirmation that my information wouldn't be permanently stored.
Hello Katreesa! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a good experience and my agent was friendly and walked me through every step patiently.
Hello Andrea! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great, every thing was how it tells you to and it went fast.
Hello Scott! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It's very simple and fast but when you come to the photo part it can be a bit tricky trying to take a photo or a selfie.
Hello Nicole! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Login.gov could not read my drivers license to verify that I was me.
ID.me had no trouble reading my drivers license and I was able to be verified. Then I was able to change my Direct Deposit to another bank.
Hello Danny! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was done in a professional and timely manner. I was impressed with the professionalism of the man who helped me. Thank u.
Hello Michelle! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was pleasantly surprised at the ease with which I was able to negotiate the website.
Hello Robert! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
If you have to do a video chat, I recommend that you setup an appointment. The wait time is nearly nothing.
Hello Robyn! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was Quick and simple, professional. Taking the picture was easy also connected with no problem.
Hello Tracy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a good experience. And I believe all vets should take the advantage of ID me.
Hello Theron! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It take you step by step really satisfied it does take some time but it worked n you have your documents thank you
Hello Ruben! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Everything was explained throughly with no delays.
Hello Alejandro! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great Good customer service it was quick and easy very fast I'm happy with it
Hello Jesse! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My video call was very professional and Hector was spot on when our sound cut out and was able to get us back going again
Hello Randy! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very satisfied no problems what so ever the service was very quick and easy
After several unsuccessful attempts I simply clicked onto Help and was relieved to gain a positive response (actual Human contact!) which deftly guided through my dilemma, and left me satisfied by the eventual outcome: Stimulated upon stating my issues to your Helpline & will hopefully receive my (greatly anticipated) Stimulus Payment after the dense smoke (coming out of my ears) from this episode has cleared out! Thanks again for your prompt attention and assistance in getting me through, because for a moment there I didn't have a clue. Paul Q
Hello Paul! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your review of our service. -ID.me Social Response Team
Even though I love the service and I love the help
Hello Angel! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This was easy to complete, it seems very secure and fool-proof.
Hello Lauren! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Myla! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dorina! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team