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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I graduated high school in June so I decide to make an account to when I really to enroll. The verification was pretty simple.
Do you know describe my experience to truly describe my experience, I would have to talk very badly. But instead, I will let you know that I was absolutely clueless. I don't know if I got signed up for my veteran stuff that I am actually entitled to help I've been a veteran for over 40 years and I've never been self confused in my life. I don't know if I'm getting my benefits or not. I would like someone to reach out to me and let me know please Thank you
Couldn't get totally in cause I kept getting kicked out and signed too many times so couldn't finish cause I was locked out
I was able to get my ID verification with little to no trouble. I was able to get verified and complete the task I was working on in less than 30 minutes
Easy fast and convenient. You have time to gather your documents. And you can always reschedule your appointment if you need more time to get your documents..
Me encanto Tuve una experiencia excelente. Desde el primer momento, el trato fue muy amable y profesional. Me sentí valorado y bien atendido en todo momento.
I am 100% satisfied, In future I will refer to everyone my family member my friend circle everywhere,
Agent very helpful. She was very patient and took her time to make sure I understood everything she told or asked me.She really made my experience... Give her a raise
Realmente fue algo fácil todo esta en seguir los pasos y vas a tener buen resultado. Confío que mi información esté bien segura.
Not now I'm in bed all I ask is that you please do not put my social security information on my account profile for anyone to see
ID.Me was very helpful and easy to set up. The video selfie for biometric verification was also easy to upload using the phone.the two factor authentication also came across effectively this ensures that my personal verification details remain safe to be used by government websites such as irs.gov etc
Sophisticated process right from account creation till verification. Every step is clearly explained in the Platform itself.
Not happy with the service, couldn't renew my social security I took a picture of my real id and still wasn't good enough and couldn't make an appointment to go into the nearest social security office to show proof on my documents.
I feel safety with the securuty with the ID-ME system.
I am stricted with every document system, but sadly I was... I don't know ho to describe, a identity scam with bad concequencies before.
But here, with ID-ME I feel 100% safety.
Thanks.
I am a senior. I would give ID.me a rating of minus 25! As an example, which star is 1 -who knows, some manager too stupid to have caught that. Taught programming in my career, too. Whoever designed this site is on drugs. No prompts. NO PHONE TO CALL FOR HELP. The virtual assistant is as worthless as many government employees. Been trying to get into my IRS account for A DAMN MONTH. But you have to go through ID.me. Talk about a goat rope. Pathetic. No help whatsoever. Instructions--non existent. The govt, both IRS and this stupid ID.me site wasted my time. After a month, still have not gotten into my site. Tried calling the IRS. Awful. The damn recording says we have higher call traffic than usual, call back later. Really? Same rediculous recording for past 30 days! No one to get tech help from. Makes me wonder whether there is any human at the IRS an ID.me who has a functioning brain to begin with.
Very good, felt protected, I felt safe, very pleased with the response time, it was simple and not complicated.
I used the system on a hotspot. If I use it again will insure I have a stronger signal. All the checks and balances in place for a secure site.
I found the use of ID.ME too be difficult. I have used other verification sites that were easier to use.
With ID me I feel completely secure my login and avoid scam. Also I can access to multiple Government websites.
IRS, SSI. Work credits showing 21
I should have at least 50!
Turns out my ex husband NEVER INCLUDED MY EARNINGS ALL THE YEARS HE FILED OUR TAXES! 😭😭😭😭 BUT ITS GOING TO BE CORRECTED IN, 30 DAYS INSTEAD OF 180 THANK YOU AGAIN ID.ME 💋
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members