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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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You must be patient but once you're verified the experience is great! I'm a Medical Professional & I appreciate the financial savings of acknowledgment
Bastante cómodo con el servicio que me brindaron no es nada complicado más bien es bastante y la amabilidad de los técnicos es buena me gusto bastante la experiencia
The site did not allow me to change anything that was wrong f with my account nor allow me to file an Unemployment claim.
It's a Very Pleasurable experience. I would use it again if I ever come yo a place I would have to use their services again
1. Facial recognition was both difficult to establish initially and does not operate smoothly when I.D.ing, requiring many adjustments and restarts
I was initially concerned about identity verification—especially as a woman of color—because I've had systems fail to read my documents correctly in the past. However, ID.me's process was fantastic. Uploading and scanning my documents was effortless, and the only additional step—a quick video call—was simply due to my recent address changes. Beyond that, everything flowed smoothly, and I was relieved to see the system handled my documents accurately and respectfully.
It's been a nightmare and ID.ME has no one to answer questions other than a robot. Do yourself a favor and hold your breath before you get help, that way you can die and it would be of more pleasure than dealing with ID.ME!
Excellent. Agent or representative instructed me clearly and I was satisfied. I recommend this IDMe to use init for your porpuses.
If you need to look at your social security data or use a government website that you need to be identified for this is probably the best option. I don't like collecting biometric data on people. And in principle, I disagree with the idea of it, but I think it's become a reality.
The required documents are what we normally have and accesssible.
Having a chat mode is a big help for trouble shooting and clarifying my issue.
It took a little longer for the checking procedure due to the difference in the national letter, but I understand the precaution.
I really enjoyed the video interview.
Very easy and straightforward user interface. Able to use 3rd party logins to speed up process. Verification process was very quick and the data is saved so you are "verified" whenever a service prompts for ID.me. Whole process only took about 15 minutes (if that).
My experience was much easier this time around. Had or thought I had difficulty the first time so I just forgot about it
My overall experience was good, and I would use this option again. The only issue that I had was concerning uploading my document for identification. Once I took the photo of the front of my document, a circle with a check mark and an icon to go back appeared below the box where the picture should have uploaded but didn't. I retook the picture several times and the picture never uploaded, and I kept getting a message about an issue with the site, etc. Well, after several times of going "back" or exiting out, it occurred to me to hit the circle with the check mark in it! And finally the picture I had taken uploaded! The instructions for this process should say that once you take your picture to hit the circle with the check mark in it. Maybe it's just me, but I thought when the check mark first appeared that was confirmation that I had done what I was supposed to do and the picture was going to automatically upload.
They made it easy for me to verify my identity very much recommended to family friends and associates, easy to navigate and they take your personal information very seriously they are about safety and precaution
I had a bit of difficulty initially because I didn't understand some of the terminology! After several tries, I finally received what I needed.
Kept getting log in rejected over and over for months and I was trying together my deceased Father's info for burial
You definitely need to try it yourself in the beginning it is tricky and confusing but once it's all loaded it becomes clear and easy.
ID.me is super easy to use. I have an Android and there were zero issues with the uploads or anything.
Me pareció perfecto id y resolví mi problema es bueno aprender y confiar en id asi se logra lo que uno puede
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members