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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Hi everyone. Just singed with using ID. Me at the sign in. My Social Security representative walked me through it.
The verification process wasn't complicated wasn't difficult, it has taken some time to establish, and to load all the proper documents needed to establish identity. I do find little convenience to use, however I have tried this couple times by loading the proper documents and completing all the verification process, and my account was never established. I have had to try this multiple times after I finally was able to establish an account and get it through the verification process wasn't as difficult however I do find it strange taking the selfie video after having loaded all the proper documents like driver license and state ID.
To get setup you have to upload your official ID. After you upload, the site just circles back and requires you to upload again. I started thinking this was a spam site and I had just provided all my sensitive info to a scam artist. There is no help available or places to ask questions. It is a very frustrating process and takes a lot of time. They act like we have a choice. We don't, if you want to log in to VA, you have to get through the very complicated and broken ID Me process.
As a victim of identity theft the process of ID me is extremely welcoming! Using ID me is gratifying because of the many steps it takes for protection of my identity! Using ID me makes me feel somewhat vindicated as I continue to use this process going forward!
I'm not sure why after I updated my email info and resetting my password, once I logged in I was not able to retrieve any of my SS statements and I wasn't able to apply for SS.
ID.me made the identity verification process smooth and hassle-free. The interface was user-friendly, and the steps were clearly explained. A quick and seamless experience overall!
It was great and easy to use. I have recommended the site to several friends and family members, who are pleased with the user-friendly site.
I like how my drivers license (front and back) were photographed and a code was sent to my cellphone. This gave me confidence that this system is secure. Fred L.
Took awile to get done needs to be quicker. This is taking way too much time should be quick and easy
I graduated high school in June so I decide to make an account to when I really to enroll. The verification was pretty simple.
Do you know describe my experience to truly describe my experience, I would have to talk very badly. But instead, I will let you know that I was absolutely clueless. I don't know if I got signed up for my veteran stuff that I am actually entitled to help I've been a veteran for over 40 years and I've never been self confused in my life. I don't know if I'm getting my benefits or not. I would like someone to reach out to me and let me know please Thank you
Couldn't get totally in cause I kept getting kicked out and signed too many times so couldn't finish cause I was locked out
I was able to get my ID verification with little to no trouble. I was able to get verified and complete the task I was working on in less than 30 minutes
Easy fast and convenient. You have time to gather your documents. And you can always reschedule your appointment if you need more time to get your documents..
Me encanto Tuve una experiencia excelente. Desde el primer momento, el trato fue muy amable y profesional. Me sentí valorado y bien atendido en todo momento.
I am 100% satisfied, In future I will refer to everyone my family member my friend circle everywhere,
Agent very helpful. She was very patient and took her time to make sure I understood everything she told or asked me.She really made my experience... Give her a raise
Realmente fue algo fácil todo esta en seguir los pasos y vas a tener buen resultado. Confío que mi información esté bien segura.
Not now I'm in bed all I ask is that you please do not put my social security information on my account profile for anyone to see
ID.Me was very helpful and easy to set up. The video selfie for biometric verification was also easy to upload using the phone.the two factor authentication also came across effectively this ensures that my personal verification details remain safe to be used by government websites such as irs.gov etc
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members