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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Good overall and very helpful and recommend ID to find family loved ones. I really think it's very helpful.
Although it took a few days to set it up again. I was happy how secure they are. Although it was frustrating. I understand. And the self video was fast, easy, and she was friendly
The process was fairly easy. Step by step went well. When an issue came up I was given the option of a video chat. That made the process much easier and simpler.
There was a time when I would have to sign into two or more platforms to get service related to government services. Since I've been enrolled in ID.me I just need to sign into one. I can move from item to item with ease on the ID.me website. James
Frustrated and sick of your music. Get more employees and don't blame the President and doge. Work for 8 hrs. Have more work ethic
I had a wonderful lady. She was very polite and patient & our call was no longer than 5 minutes which u was happy
It was okay don't understand something I guess it was okay I was trying to figure out if I did things right or was it wrong but I guess I finally got it right but it's a good thing to have though
Es primera vez que uso I D me y se los recomiendo son muy amables no te hacen esperar mucho y te explican muy bien los recomiendo al 100 por ciento gracias ID me
It took too long. The wait time for video was 35 minutes. I still need to do IrS process, and I'm exhausted. I n ed to know everything ID and Me is used for, on a daily basis..
I was very frustrated with the picture ID part. It wouldn't accept my pictures no matter how many times and types I sent.
Presently I'm restricted to my home and have few resources at my disposal. Without ID.me's innovative methods of verification it would have been impossible for me to complete any ordinary verification process.
Safe, secure and fast to get verification! If you need to get verification for anything and you want it to be done safely, I'd choose I.D.me to do it.
I feel good now that I have the ID completed. Here's a hint, take a picture of your driver's license both front and back before starting.
My Air Conditioner and it extremely hot in my room but they where patient and helped me thru the process 😁 I enjoyed haveing a live agent to talk to
In order for me to verify who I am took patience and ID.me leaves no stone unturned. Anyone who would try to gain my info would never pass security and I can relax that I registered with ID.me
I'm tired I went to irs to get my 2019 taxes done and I still haven't gotten my taxes and it's August next week. I get no update or nothing on my tax site so it seems like the government (or who ever runs your people) probably took my money and I have no way of getting school supplies, food nor clothing for my five year old and 8 year old
I was unable to get a certain tax documents for quite some time and was finally able to through them! Because of them I can now have Medicaid and start college!
En la primera videollamada que is me contesta una señorita ablando inglés y le dije porfavor español y me paso a su compañera muy amable y me ablo en español y así pude lograr ablar muchas gracias
This was very easy to get took a little bit of time but well worth the time. You simply follow the instructions step by step
I was having trouble trying to login to the IRS for a while using the ID need process. Keep asking me to verify my identification and I kept getting a kick back. I finally got a company to help me with my taxes because of an error from the past. They gave me the phone number and the instructions and the process went smoothly. I recommend if you have an issue to reach out to the IRS, they have resources to help you reset your ID me account. If they can't help you they will point you to the right direction.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

