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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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New Jersey
1 review
0 helpful votes
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Very helpful
August 8, 2025

Good overall and very helpful and recommend ID to find family loved ones. I really think it's very helpful.

Date of experience: July 29, 2025
New Mexico
1 review
0 helpful votes
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Needed help
August 8, 2025

Although it took a few days to set it up again. I was happy how secure they are. Although it was frustrating. I understand. And the self video was fast, easy, and she was friendly

Date of experience: July 29, 2025
Virginia
3 reviews
1 helpful vote
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Back online
August 8, 2025

The process was fairly easy. Step by step went well. When an issue came up I was given the option of a video chat. That made the process much easier and simpler.

Date of experience: July 29, 2025
Arizona
1 review
0 helpful votes
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ID.me really works
August 8, 2025

There was a time when I would have to sign into two or more platforms to get service related to government services. Since I've been enrolled in ID.me I just need to sign into one. I can move from item to item with ease on the ID.me website. James

Date of experience: July 29, 2025
Oregon
1 review
0 helpful votes
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Waiting too long
August 8, 2025

Frustrated and sick of your music. Get more employees and don't blame the President and doge. Work for 8 hrs. Have more work ethic

Date of experience: July 28, 2025
New York
1 review
0 helpful votes
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Wonderfulll
August 8, 2025

I had a wonderful lady. She was very polite and patient & our call was no longer than 5 minutes which u was happy

Date of experience: July 29, 2025
North Carolina
1 review
0 helpful votes
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The title would be Sarah's ID
August 8, 2025

It was okay don't understand something I guess it was okay I was trying to figure out if I did things right or was it wrong but I guess I finally got it right but it's a good thing to have though

Date of experience: July 29, 2025
Tennessee
1 review
0 helpful votes
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Muy amable
August 8, 2025

Es primera vez que uso I D me y se los recomiendo son muy amables no te hacen esperar mucho y te explican muy bien los recomiendo al 100 por ciento gracias ID me

Date of experience: July 29, 2025
Washington
1 review
0 helpful votes
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It took too long
August 8, 2025

It took too long. The wait time for video was 35 minutes. I still need to do IrS process, and I'm exhausted. I n ed to know everything ID and Me is used for, on a daily basis..

Date of experience: July 29, 2025
Mississippi
1 review
0 helpful votes
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Frustrating
August 8, 2025

I was very frustrated with the picture ID part. It wouldn't accept my pictures no matter how many times and types I sent.

Date of experience: July 29, 2025
Florida
1 review
0 helpful votes
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The New Way of Doing Things
August 8, 2025

Presently I'm restricted to my home and have few resources at my disposal. Without ID.me's innovative methods of verification it would have been impossible for me to complete any ordinary verification process.

Date of experience: July 26, 2025
California
1 review
0 helpful votes
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I.D.mereview
August 8, 2025

Safe, secure and fast to get verification! If you need to get verification for anything and you want it to be done safely, I'd choose I.D.me to do it.

Date of experience: July 28, 2025
Mississippi
1 review
0 helpful votes
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Easy enough
August 8, 2025

I feel good now that I have the ID completed. Here's a hint, take a picture of your driver's license both front and back before starting.

Date of experience: July 28, 2025
Texas
1 review
0 helpful votes
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My Air Conditioner and it extremely hot in my room but they where patient and helped me thru the process 😁 I enjoyed haveing a live agent to talk to

Date of experience: July 28, 2025
New York
1 review
0 helpful votes
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Step by step security
August 8, 2025

In order for me to verify who I am took patience and ID.me leaves no stone unturned. Anyone who would try to gain my info would never pass security and I can relax that I registered with ID.me

Date of experience: July 28, 2025
Arizona
1 review
0 helpful votes
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Bad experience
August 8, 2025

I'm tired I went to irs to get my 2019 taxes done and I still haven't gotten my taxes and it's August next week. I get no update or nothing on my tax site so it seems like the government (or who ever runs your people) probably took my money and I have no way of getting school supplies, food nor clothing for my five year old and 8 year old

Date of experience: July 28, 2025
Utah
1 review
0 helpful votes
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Very easy to use and helpful!
August 8, 2025

I was unable to get a certain tax documents for quite some time and was finally able to through them! Because of them I can now have Medicaid and start college!

Date of experience: July 28, 2025
Florida
1 review
0 helpful votes
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Muy buenas atenciones
August 8, 2025

En la primera videollamada que is me contesta una señorita ablando inglés y le dije porfavor español y me paso a su compañera muy amable y me ablo en español y así pude lograr ablar muchas gracias

Date of experience: July 28, 2025
Texas
1 review
0 helpful votes
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Getting IDMe
August 8, 2025

This was very easy to get took a little bit of time but well worth the time. You simply follow the instructions step by step

Date of experience: July 28, 2025
Texas
1 review
0 helpful votes
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My*ID.ME* Experience
August 8, 2025

I was having trouble trying to login to the IRS for a while using the ID need process. Keep asking me to verify my identification and I kept getting a kick back. I finally got a company to help me with my taxes because of an error from the past. They gave me the phone number and the instructions and the process went smoothly. I recommend if you have an issue to reach out to the IRS, they have resources to help you reset your ID me account. If they can't help you they will point you to the right direction.

Date of experience: July 28, 2025