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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It only took a few minutes. Very easy process. The agent was helpful and professional. I'm thankful for the protection I get when using ID.me.
Thank you
It was a quick and painless process. The site worked exactly as it said it would, which is refreshing. The operator was friendly and helpful and explained a few things without sounding condescending or rude. I was very surprised and impressed.
Hello Tonya! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was fast and professional good customer service in the video chat
Hello Javier! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very good experience for me completing everything required
Hello Soraida! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Victoria was very polite and made the whole process super simple!
Hello Connie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Easy to follow instructions to input required information and upload required proof of I.D. and do a face scan video enabling completely identifying yourself and gain access to the agency you're seeking the service or assistance of.
Hello Teresa! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
ID.me worked very well! Their Staff was wonderful, and I was signed up and accessing what I needed in a very short time.
Hello Patty! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very difficult but gratifying experience. It is great knowing that this is a very secure site.
Hello Christopher! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fast and easy way to set up a website tool for your identity
Hello Julie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Has no problems uploading my information very easy platform
Hello Michele! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My agent Thomas was straight to the point spoke clear an I was able to understand him
Hello Isaiah! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I requested the military authorization. I was directed to a page that asked some fairly easy straight forward questions. Once submitted the process with a decision was lightning fast!
Hello George! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very easy and efficient the representative was kind and efficient
Hello Melissa! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Generally a pretty efficient exercise. The rest of the government (Are you listening DMVs, Medicare, Obamacare?) could learn from these guys,
Hello Michael! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The whole process was incredibly easy and only took a few minutes of my time.
Hello Elizabeth! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Once you get to the video chat, all is good. Prior to the the virtual stuff is a mess!
Hello Kathy! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Overall it went well. The waiting cue was accurate and the video connection was acceptable quality. Audio was not good at all, but the agent was able to phone me and after that the process went smoothly. If you're not good at scanning your docs or taking photos of them with your phone, you will be frustrated by the process. You will also need a computer with a webcam.
Hello Jack! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Satisfied fast easy instructions Satisfied fast easy instructions Satisfied fast easy instructions Satisfied fast easy instructions
Hello Mario! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Muchas gracias al equipo de asistencia y soporte por ayudarme a actualizar mis datos con el departamento de trabajo. Toda la informaciĆ³n brindada por ellos fue puntual y pude solucionar mi problema al instante.
Ā”Hola Miguel! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
I was surprised to see a military discount and ID me made it happen without any frustration.
Hello Alfred! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team