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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Everything is handled extremely well, in a timely manner and extremely user friendly! Recommend!
Not computer user. Difficult for me. Had to get help from my granddaughter. Would never have been able to do it on my own. What would people do without a computer
Hello Jefferycrow! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Only took a few minutes to complete the process. The agent was very professional an helpful
Hello Matthew! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I had an awesome experience the person did wonderful well manner and explain everything to me took his time didn't rush and we got the process don't together
Hello Tracy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
He was able to Verify my Identity? Since I been having Trouble this whole year. I'm just Very Happy & Relived for once I can move forward before this year ends.
Hello Deonna! Thank you for sharing your experience with ID.me. We are glad that you were able to complete the identity verification process successfully. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Somewhat cumbersome, due to high security, to navigate
Hello Maynard! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great service good and fast very appreciate off the service
Hello Thelma! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
The safe was helpful and nice and I will tell my friends and family
Hello Kathleen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The whole ID process was preformed in a calm, professional and quality manner. It is unusual these days to come in contact with companies who have taken the time to instruct their staff in the proper and considerate way in which to interact with clients. Well done.
Hello Angela! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Great it was fast an simple Direct me the right way and really professional
Hello Senad! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Id.me is a great site to us. They're processing sessions usually takes no longer than 10 minutes. All of it is easy and quickly done. I loved the service they have nice professional people.
Hello Yvelande! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was hell to get started. I was so lost and am computer literate.
Hello Robert! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Fast and easy. Straight to the point easy to read quick service very polite, professional.
Hello Julianne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Great and quick service extremely helpful and efficient
Hello Gilbert! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was over all very well.
They are very helpful
Nice
Hello Yaneen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Arduous due to previous stroke so it was difficult for me
Hello Rachel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Took long loading, I was frustrated will the long process. If we can have one bar code on the app for all discounts that would be convenient.
Hello Dhruva! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My agent was extremely helpful. She gave me step by step instructions on how to get connected to the video call. The whole process was quick and easy.
Hello Tish! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I'm confident no one will be able to steal my identity and use it with ID me and if they put it that much work to steal it, they can have it. I could barely prove I was me. Actually, I was starting to have my doubts. Thankfully, a very helpful video chat agent helped to confirm that I am in fact still mysel. He was a total GEM. Cheers!
Hello Angela! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Was okay until the video chat - the lady was professional but not friendly.
Hello Glenn! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katey! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team