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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The interview was real professional and clearly understood
Agent was available within 2 minutes. He was kind, helpful, and quick.
Hello Jase! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Allan! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Ivan! Thank you for sharing your experience with ID.me. Thank you for your review of our service. -ID.me Social Response Team
Safe and secure for use by veterans. Also used by the federal government.
Hello Michael! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process is very quick and provide privacy with using this system. There is help available to assist you all hours of the day
Hello Sandra! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The entire process from start to finish was simple, fast, and understandable. Each requirement and follow up question(s) were easy to comprehend and answer. The representative that later joined was extremely knowledgeable, helpful, and articulate. They executed all their objectives to the best of their ability and with no errors whatsoever.
Hello Jessyka! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Carl! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very pleasant customer service straight to the point accurate no issues whatsoever
Hello John! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Ora! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Love this application. Great way to validate my military service in order to receive military discounts.
Hello Randy! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Very friendly and helpful
I don't wait, was fast and I feel the agent was professional and friendly
I recommend you
Hello Yann! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Unemployment is quite difficult to file. And certify through you
Hello Nicholas! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Was fast simple, and easy to complete. Customary service was professional and polite
Hello Aubrey! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I felt Satisfied and comfortable. The Id.me Agent was very respectful & Up forward. It was a fast process and The agent helped me and I feel Happy. Again really good Agent and process. Thank you Id.me Team
Hello Ivan! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
If you are comfortable using every day technology, this process should be relatively easy and fast.
Hello Lee! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I feel safe knowing only I can access my account. I feel safe using site
Hello Irma! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I want to start by saying that they were really helpful and solve my situation in minutes.
Very professional and at the same time very helpful with my situation.
Hello Karin! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
I can really say my frist time using this was very easy and the young was easy to understand and he really took the time to walk me thru everything step by step. Keep up the good work young man.
Hello Johnny Lee! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was my first time on id and did not have a clue to what i was doing but the representative helped me get thru it
Hello Charles! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexander! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team