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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I really enjoyed this whole process. Although it has been difficult in the past, they have definitely perfected the way that they verify identity. I appreciated how quickly the document upload process was, as well as the way my identity was verified through video. I think video is a great way to add identity protection. Americans can now rest easy and feel more secure with our identity being kept safe. This process should be followed in a lot of other places, including the workforce to avoid identity theft in the future. I feel very safe, using ID.me in future as well. Thank you for keeping Americans safe!
I use ID.me for reputable verification of my identify at really important places or websites that I use! I feel safe & protected with ID.me!
Had to use to access benefits and didn't have a problem with this company seemed to be able to get signed in faster
Some times I have a problem with my password not being accepted, especially when I use the suggested one.
Extremely Satisfied "My video call verification agent was absolutely fantastic. She was professional, patient, and very clear in guiding me through the entire process. She made everything smooth and stress-free, answered all my questions with kindness, and showed great respect throughout the call. I truly appreciate her dedication and excellent customer service—it turned what could have been a stressful step into a very pleasant experience. Thank you for
GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GOOD, GREAT!
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Some colleges such as DeVry University do not accept ID.ME They required further identification such as state ID or passport.
It was easy for me to fallow you instructions I'm not a very good reader but my experience was good
Can't get anyone to help with an error code, and the system will not verify. No customer service at all. Wait times are 30+ min
The government shared our data with Elon Musk without our consent but requires individual citizens to jump through hoops to access our own data.
My experience with ID.me were great I didn't have any issues with the service as I set up my account
I created an IDme account so I could access my VA and SSA accounts. The systems are set up so that without an IDme account you're not going to gain access. This is not optional, its mandatory!
Easily verify your identity and login to U.S. government websites, such as VA.gov, IRS.gov, SSA.gov and many more. Fast, safe and secure online identification. Thanks!
Easy, but time-consuming by necessity. I was frustrated when I had to leave the ID.me website to surf other sites to find required information.
I always have to get a verify notice sent to my telephone. This takes a little extra time and is sometimes not easy for me to access my telephone
I was able to easily get verified as a Canadian Teacher…and then could save 5% when I booked by cruise with Norwegian Cruise Line.
I am always happy to save a bit of money
The experience was as is to be expected of an online identity verification, and overall straightforward and self explanatory. IF.me walked me through the whole process step-by-step, leaving little room for confusion.
This was an easy process to set up. I have had ID.me for several years and have not had any problems with it.
ID.me makes verifying my identity a breeze! The process is quick, intuitive, and I feel confident knowing my info is safe. No more endless forms or waiting—just simple, reliable verification every time. Absolutely 5 stars!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members