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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was simple, fast and secure way to verify Identity, I have been using ID.me for other applications as well, and It's fantastic. Log in, create a password, download app, provide seure code, and upload DL and you are done,
Hello Rajiv! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
I felt this is a safe and secure way to review sensitive information
Hello Beatrice! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T ID.me
I had a great experience. It worked fast and before long I was able to access my information. I was amazed. You do need a cell phone.
Hello Ramona! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
I've wasted a lot of time verifying and re verifying. If maybe it did the multiple steps process ONCE in a week or something, fine. But EVERY time I go to log in and it kicks me out for being idle? I'm doing important work over here with important information. What a waste of time! And don't get me started on the "I'm not a robot" BS!
Hello Erika! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I was thankful to have a good experience with the interview have overcome my inexperience with doing the zoom interview.
Hello Eduviges. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
I still have a few problems. Especially with the French one. But, I like it just the same. It helps me
Thank you. Have a nice day!
It was easy to understand and quick. I am not so good with computers and this was easy-to-use. Didn't take up that much time
Hello Patricia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I have been trying to access my account. I have changed my email and phone number, neither of which I have access to any longer. I submitted multiple request in the help center, all of which were responded to, with an automated response. I can't get in touch with any live person to assist. I can't close my account because I can't access it. I can't create a new account because my info is attached to my old account. This is an absolute joke and makes me wonder how this company is still in business!
Hello Chip. I’m sorry to hear that you still need help with your account. Please email [email protected] and our team will respond shortly. –Olivia, ID.me
This is the worst possible idea anyone has ever come up with. It's a violation of the 4th Amendment
Hello Brian! If you need help with your ID.me account or verification, please email [email protected] for assistance. We are here to help. —Olivia, ID.me
Es rápido y muy eficaz, contiene mucha información de mucha importancia, gracias
!Hola Erik! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a [email protected] para ofrecer un comentario adicional. - Olivia, ID.me
Mot difficult to use at all. Just follow step by step instructions. I felt confident about all the precautions to confirm my identity. Now I can access my account easily.
Hello Ana! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
These things won't call you. Yet they will hold you up getting paid. They lack morals and are frauds
Hello. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to my attention. Please email [email protected] for assistance with your ID.me account or verification. We are here to help. —Olivia, ID.me
Great, understanding, caring,helpful a great place to go, they got me in and out a decent time
Hello Sharndia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was good to do i had help with i know that had to doing for you thanks let me doing
Hello Steven! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Es bueno el servicio y es necesario que verifiquen que realmente es la persona que esta solicitando la ayuda para evitar fraudes
!Hola Maria! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a [email protected] para ofrecer un comentario adicional. - Olivia, ID.me
Logged into I.d me an easy access to e benefits to get to where I needed to go thanks.
Hello Thomas! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello Suzy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Must admit I was quite skeptical. I was truly surprised, impressed really, by how easy and intuitive the process was. About as well designed and efficacious as it could be. Well done.
Hello Bill! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Took awhile due my ineptitude. When I got stalled in the process, id.me sent me an email with a link that took me exactly where I wanted to go.
Hello Larry! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Cesar! Estamos muy contentos de que el proceso de verificación de su identidad se haya realizado sin problemas. ¡Agradecemos sus comentarios! T-ID.me