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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I needed to prove who I was to the IRS in order to get my refund. Using ID.me was simple and quick once I had the documents that they required. The process from start to finish took less than 15 minutes.
Was fast and easy. I liked how she was nice and was easy for her to verify everything. I haven't been able to look at yet as was changing password so locked out why gave 3stars overall.
Hello Kayla! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! If you run into any issues, please email [email protected] for assistance with your verification. We are here to help —T, ID.me
Some things I I needed in detail they were very helpful and step by step material
Hello William! We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
They made the process so easy...I couldn't get into my account for over 6 months without them helping
Hello Beth. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave us your feedback. —T, ID.me
It was an extremely simple and easy process and had taken less than 5 minutes total even with having to talk to an agent
Hello Tabatha! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
I had an ID.me account set up with the California DMV. I quickly learned that I had to go through the IRS' version of authentication.
Other than that, it went just like they described. The instructions are crystal clear.
It is better to have a smartphone for the biometrics section of the process.
Hello Patrick. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Fácil y rápido siempre y cuando tengas toda tu documentación a la mano, gracias.
¡Hola Ricardo! Estamos muy contentos de que el proceso de verificación de su identidad se haya realizado sin problemas. ¡Agradecemos sus comentarios! T-ID.me
Remarkable,awesome,terrific I would use it again. I also would reference a friend to use this app.
Hello Tawana! Thank you for your 5-star rating of Digital Wallet, Identity Verification, and More | ID.me. We’re thrilled that your experience was so positive. —T, ID.me
This was my first time using the IRS ID.ME service to get verified via video call. Of all the video call services I've used prior, I must say that Mrs. Dalphne was one of the best I've encountered. She has an overall welcoming and uplifting attitude. She was patient and helpful with making sure I did everything right. Her patient, warm smile and cheerful through the process was greatly appreciated. Too bad I can't work with people like that on the regular. The world needs more people like her in the workplace.
Hello Georgette! We’re so happy that your experience with Daphne was positive. We love our support team too, and we appreciate your 5-star rating of your experience. We’ll let Daphne know you left this review. —T, ID.me
This experience for me was very frustrating discouraging and stressful.
The process is so difficult and complicated when such should be something simple. This experience with the Id.me process took a lot of my time because the process is so complicated and difficult that you really have to put in extra foot work and effort.
Hello Jermaine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] if you still need assistance with your verification. We are here to help. —T, ID.me
Hope I never have to go through this again. I had very little info about snything
Hello George. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I've already have
Read if u all know how?!
I'm not sure, how they as n Jen cox groeber was for free given SUPPOSIVELY for free only $55,000. Sounds more like mortgage her friend died.
I'm 77 and not really computer savy, but this system led me through the process with very little pain. I appreciate that. If I can do it, pretty much anyone can.
Hello Patricia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Satisfied how easy it was done. Love the steps they gave me to to get my ID on filed. I totally agree with this explanation
Hello Bobby! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
It was nice to talk to someone that knows what they are doing I really liked
It was easy to use you just have to follow their directions
Can some one help me for some reason I can't log in with I'd.me
Hello Hubert! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Challenging but in spite of my lack of patience and sufficient knowledge on the subject, it's really amazing how the software never crash. Impressive.
Hello Elisa. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
I was nervous when I was told I needed to verify my I'd because I'm not good with computers but it was extremely easy
Hello Debi! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven! Thank you for your 5-star rating of Digital Wallet, Identity Verification, and More | ID.me. We’re thrilled that your experience was so positive. —T, ID.me