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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Suggest using live agent as they will help with the download.
Easy and pleasant,try it out and you'll be satisfied too.
It was really great is and fast to do, I hopefully did everything right
Getting Id.me helps in so many ways. Even buying a car, it gives you extra at the dealership.
It went well all I had to do was fill out a few things. Then gather up my documents. Then the final step was to talk with someone and get it all verified.
I tried to use this service in conjunction with Cox Communications to receive a low income internet connection, which I qualify for. The ID.me website requested and then rejected my IRS tax transcript. I will be taking my internet business elsewhere: AT&t's provider, and ID.me competitor called Universal Service Administrative Company (USAC) approved me in 10 minutes. Cox, headsup: your partner in this is terrible and costing you business.
Title says it all, this is literally useless, don't bother.
Hello Catherine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was and great experience and very fast.The representative helped me out with much respect while maintaining time all in one great experience.
I had delayed long enough. I dreaded going on to the IRS.gov site to secure my estimated payments for 2022 and to review a minor adjustment per the PC. I logged on to the IRS.gov site and followed the instructions to establish my ID.me account. The instructions were thorough and easy to follow. I had a feeling of accomplishment and a good experience. If you are a computer apprehensive give it a try and you to will be surprised.
Hello Winford! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Great she was professional quick understanding I love the experience it was bad she spoke clearly didn't get mean or unprofessional with me
Hello Stephanie! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Extremely easy to use and seems very reliable for keeping my information secure. Took a little while to set up initial account but after that it's a breeze.
Hello Yolanda! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
This was a complicated process. The functionality of the website was ok. However, it didn't work and i had to do a video chat. 9 MORE WEEKS?!?! IVE BEEN CHECKING MY BALANCE EVERYDAY. THEN FIND OUT THERE'S A LETTER IN THE MAIL I DIDNT EVEN KNOW WAS THERE. SO WHAT WILL WE DO NOW? MOST LIKELY BE EVICTED. WHAT A NIGHTMARE.
Hello Jessica. We’re glad you were able to complete your verification successfully. If you have any additional questions or run into any issues, please email [email protected] for assistance. We are here to help. —T, ID.me
A good one thanks for the help can't wait to get my money
Hello Cameron! Thank you for your 5-star rating. We’re thrilled that your experience was so positive. —T, ID.me
¡Hola Acel! Estamos muy contentos de que el proceso de verificación de su identidad se haya realizado sin problemas. ¡Agradecemos sus comentarios! T-ID.me
Hello Mary! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. If you are still running into issues or if you need further assistance, please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
This will be my first time filing for taxes and I could say I enjoy the service great employees thank you so much have a great day
Hello Kevin! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
ID.ME
Is a fast way to get your information certified and it's secure
Hello Janelle! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
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Hello Edwin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me