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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was a very good experience. Hopefully it helps with what I needed the verification for happy with the results. Quick verification time.
Write down everything you do for future reference! Don't be surprised if everything changes again very soon!
Too complicated, got stuck in a loop and then had to wait for almost 2 hours to hold up my documents to my camera for verification.
This program allows me to securely login into my VA account without a big hassle. When I try and login to defense finance and accounting, it's almost impossible with the methods that they require you to use. Thanks for having this program and making it easy to use it's pretty seamless
It was difficult unless you assisted others with it on a daily basis. I kept going back & forth to the site & to my email.
This site was easy to navigate through - and I have successfully used it to access Social Security Admin site.
I have been trying to verify my name change to log into social security. I have submitted my ID and court documents several times and I keep getting denied with no clear reason why. There is no way for me to contact anyone.
Id Me is like standing guard for all things important behind one gate/vault. So far the goal to keep personal data safe is being met. I haven't heard of any breaches as many are happening in these times and have to be reported by law. I just received a settlement from a company that breached employees data in 2023. ID Me saves authentication time and provides peace of mind across our many platforms logging in and out and remembering all info to get access.
How would i be able to evaluate idme? I don't know them from a hardware store. Are they trustworthy? How would i know?
No stress all about me no problems no wait for call many times no need interpreter y also no wait in line among callers
I hope to see this in the future on more government sites as we all know the frued that is going on...
I was prompt to create an account with IDME for social security online services. An was successful with creating one to use social security online services.
Was fast and pleasant. I would deal with this site in the future to upload documents and verify my Identity on other sites.
My experience was that your idenity will be kept in strict privacy and no one else will be able to commit fraud using my information because I D me has your photo so that secures you.
I submitted my information and they approved it quickly. I tried to use the discount and was unsuccessful. I would not recommend
Our company Information Architect asked if I would login to ID.me to use my Veteran status so our company could earn a discount from DELL to order additional laptops. Setting up an ID.me account was extremely easy and took a couple minutes.
Easy, efficient, and fast! It's nice that Belks recognizes professionals that work in the field. Thank you for the discount!
I've had ID.me for many years. I've only used it to join GOVX.com. I recently found they also provide discounts on items for first responders. I love the discounts and it's worth to take the time to use ID.me.
It was a good experience over all the computer lag and the site lagged but the agent to help me through it was very patient and very kind I would recommend it to anybody
If you ever decide to get a new smartphone don't forget to login to id.me and SSA. Change your old phone number to your new one BEFORE you stop use of your old phone or you will be very sorry you didn't.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members