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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Georgia
1 review
0 helpful votes
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Great experience
August 29, 2025

Reading and understanding the instructions I don't use a desktop computer too often. Just was extremely tired after two to three hours on the computer

Date of experience: August 18, 2025
Michigan
1 review
1 helpful vote
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It doesn't work
August 29, 2025

I went through the entire process, met with the video agent, who was very pleasant and helpful. After reviewing my documents she said I would have access to the account after following 2 additional steps which were outlined in the follow up email she sent. I followed directions and I am UNABLE to access my account. I get and error code

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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I followed the steps, and did it while waiting for my meal at a nice restaurant where my favorite local musician was playing.

Date of experience: August 15, 2025
New Jersey
1 review
0 helpful votes
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Excelente y eficaz
August 29, 2025

Amena y confiable y aparte ayuda agilizar los procesos y ahorra y tiempo. Recomiendo visitar la página y actualizar los datos y darle seguimiento

Date of experience: August 18, 2025
Michigan
1 review
0 helpful votes
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Spectacular
August 28, 2025

Fast Easy anybody could figure this out it takes no mental requirements whatsoever to use the site love it

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Great customer service
August 28, 2025

Great customer service I used first time it was good I will recommend my friends to use it if they need to

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Sometimes take too long to pick up the phone and no speaker phone need to set up and photo driver license and passports

Date of experience: August 18, 2025
Maryland
1 review
1 helpful vote
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I was forced to use this to communicate with the IRS online. Now ID.me has access to my data to share with its public and private partners for whatever is needed for up to 3 years after I may close my account. This is a very sketchy company and poses a risk to us all.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Not user friendly
August 28, 2025

I hope I never need to use it again for it was not user friendly at all. Older people like me would have a hard time using it like I did.

Date of experience: August 18, 2025
Georgia
1 review
0 helpful votes
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Not productive
August 28, 2025

It was confusing and I finally just gave up. It was hard to understand all the different instructions.

Date of experience: August 18, 2025
Maryland
1 review
1 helpful vote
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Potential major data comptomise
August 28, 2025

With biometric data linked to your driver's licence and social there is a great potential for a major data breach similar to the OPM mess from a few years ago.

Date of experience: August 18, 2025
Ohio
1 review
0 helpful votes
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Most secure log in system
August 28, 2025

It is a little bit of a process to set up when you are going through the I.D. verification but it is completely worth it.

Date of experience: August 18, 2025
Kentucky
1 review
0 helpful votes
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Lovely and good to have
August 28, 2025

So lovely and good to have account with idme I would like to inform my friends and family about it too thanks I will like if you can create my account successfully

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Somewhat very good
August 28, 2025

Somewhat Difficult, for me because i am not use to doing things like this on a Computer that i would rather talk to someone over the phone. I hope you understand what i am trying to tell you

Date of experience: August 18, 2025
Illinois
1 review
0 helpful votes
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They are ok
August 28, 2025

It was usable and complete Jesus. Enough already. I don't really want to do this review but it wouldn't let me get out of the ap

Date of experience: August 18, 2025
Arizona
1 review
0 helpful votes
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Good experience
August 28, 2025

They give you a good service any time and his workers are very considerate people trying to helps you in the best way that they can thanks for your great service

Date of experience: August 18, 2025
Iowa
1 review
0 helpful votes
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Convoluted process, confusing.
August 28, 2025

It is easier for me to sign in to my bank that these websites. I assume that since this is a government-funded service that the designers went way overboard to protect our access and data.

Date of experience: August 17, 2025
Illinois
1 review
0 helpful votes
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Not so Senior friendly
August 28, 2025

Honestly I wouldn't of been able to get through the whole process without a younger person helping me

Date of experience: August 17, 2025
New Jersey
1 review
0 helpful votes
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ID.me is for me
August 28, 2025

I needed to submit an application for the NJ ANCHOR Program; and the instructions indicated that, to do so online, ID.me had to be used. As I had a ID.me account already set up, my required information was already in place; and I was able to complete and submit the application within a few minutes, without issue. I have found ID.me to a very useful and safe tool when providing personal information and completing applications, especially those for state and government agencies. It definitely adds a extra layer of security and protection relative to your personal data.

Date of experience: August 18, 2025
Georgia
1 review
0 helpful votes
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My ID.me Experience
August 28, 2025

First time getting through, I had a bit of a problem connecting... Eventually got through on the second time around, and my experience with LeeAnn was very helpful and informative. Thanks ID.me.

Date of experience: August 18, 2025